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Hurricane Michael network updates


Hurricane Michael, the most intense storm in history to make landfall in the Florida Panhandle, brought massive devastation throughout that area as well as parts of southern Georgia. As anticipated, commercial power is out throughout much of the impacted areas of Florida, Georgia and parts of Alabama and the Carolinas. Our network teams are staffing the 24x7 wireless command centers in hardened facilities that can withstand category five winds throughout these areas. In the hardest hit areas where we are experiencing service interruptions, we are assessing damage and mobilizing pre-staged equipment and people needed for repairs. Backup generators are running where needed and we are on standby to refuel generators to ensure our network facilities continue operating for our customers. We are in contact with federal, state and local emergency management teams and are coordinating communication needs and efforts with them. As the storm now moves through the Carolinas, we will continue to monitor the evolving situation there, with threats of flooding throughout an area still reeling from the effects of Hurricane Florence a few short weeks ago. 

Free calls, texting, and data, and donation to the Red Cross 

To further support the community, we are providing free calling, texting and data to our postpaid and prepaid customers who reside in the hardest hit areas.

In the coming days, we will deploy our Wireless Emergency Communication Centers, gooseneck trailers and other portable wireless assets to support residents, first responders and government officials without power to recharge devices, make calls to loved ones, and communicate/coordinate first responder activities.

Additionally, Verizon is contributing $250,000 to the American Red Cross to support recovery efforts.

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