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DOCOMO Shops to Expand Smartphone Diagnostic Services —Result of collaboration with Pervacio Inc. via NTT DOCOMO Ventures—


TOKYO, JAPAN – WEBWIRE

NTT DOCOMO, INC. and its wholly owned subsidiary NTT DOCOMO Ventures, Inc. announced today that DOCOMO Shops nationwide will begin offering enhanced smartphone diagnostic services based on a newly upgraded in-shop device assist tool (DAT). In addition to currently available general checkups, the enhanced tool will enable diagnostics focused solely on specific problems to save time for customers.

Symptom-specific diagnostics will be offered as a “smart-health checkup” service from today at all DOCOMO Shops and selected event venues.

The enhanced diagnostic tool was developed by Pervacio Inc.,* a company in which DOCOMO took an equity stake through NTT DOCOMO Ventures on December 22, 2017.

Other planned service enhancements include increased support for data migration, smoother delivery from distribution centers, enhanced customer service through AI support and location-free after-sales service. DOCOMO will continue collaborating with Pervacio to provide customers with ever-greater satisfaction and peace of mind under the company’s “Declaration beyond” medium-term strategy to 2020.

  • Japan license granted to NTT DOCOMO via Asurion Japan

About NTT DOCOMO

NTT DOCOMO, Japan’s leading mobile operator with over 75 million subscriptions, is one of the world’s foremost contributors to 3G, 4G and 5G mobile network technologies. Beyond core communications services, DOCOMO is challenging new frontiers in collaboration with a growing number of entities (“+d” partners), creating exciting and convenient value-added services that change the way people live and work. Under a medium-term plan toward 2020 and beyond, DOCOMO is pioneering a leading-edge 5G network to facilitate innovative services that will amaze and inspire customers beyond their expectations. DOCOMO is listed on stock exchanges in Tokyo (9437) and New York (DCM). https://www.nttdocomo.co.jp/english.

About NTT DOCOMO Ventures

NTT DOCOMO Ventures, the NTT Group’s corporate venture capital firm, aims to accelerate innovation for creation of new services, disruptive technologies and innovative processes serving as a primary channel for startup companies and venture communities on behalf of the NTT Group, Japan’s leading ICT service provider. We proactively enhance cooperation with exceptional entrepreneurs on a worldwide scale by providing capital from our corporate venture funds and vast business development opportunities with the NTT Group companies. https://www.nttdocomo-v.com/en/


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