Putting People at the Heart of IT: BMC Unveils “Living IT” Strategic Initiative

As businesses across every industry focus on reinventing themselves to take advantage of today’s fast-paced digital economy, BMC today unveiled a new strategic initiative called “Living IT,” and waves of new product announcements designed to support IT as the foundation of businesses’ digital transformation through high-speed digital innovation and industrialization.

The "Living IT” initiative seeks to create an entirely new technology experience for employees and IT managers through smart, next-generation social and collaboration tools that enhance productivity, simplify administrative tasks and enable digital services that directly engage customers, partners and stakeholders. By matching technology to human behavior in this way, BMC helps organizations bring IT to life by enhancing their existing systems, driving agility and speed, and creating greater customer value.

“This is a very exciting day for BMC – and a bold stake in the ground about the future of IT and digital business,” said Bob Beauchamp, BMC’s chairman and CEO. “In today’s market, companies need to rapidly transform their business models and technology systems to better compete. People are at the heart of that change.  Our new solutions will enable customers to innovate faster, automate more, and better manage cost and complexity in an incredibly dynamic world.”

BMC’s vision for fundamentally transforming the way people and organizations think about – and use – their technology, is key to a major IT initiative undertaken by Vodafone.

“We wanted to deliver a ”best-in-class“ service to all employees in Vodafone and to also reach a service excellence we can really demonstrate to our customers,” said Karine Brunet, Head of IS Transformation and Shared Services at Vodafone. "BMC is 100% on that journey with us.  that’s what you expect from a real partner -- that they understand your objectives and where you are heading and go on that journey with you.

"BMC’s Living IT initiative is rooted in a small “skunk works” style project launched in 2012 by BMC technology leaders designed to re-think how IT management software works and create new approaches to solving modern IT challenges.  This led to the development and launch of MyIT, a ground-breaking application that has empowered one million people to personalize their IT experience through easy, natural, mobile and social interactions.  Through the Living IT initiative, BMC has extended this experience-driven approach to its broader technology portfolio, yielding new products that bring the personal experience to IT managers, while delivering new approaches to automation and IT analytics.

New Products and Methodologies for Digital Business
In support of the new initiative, BMC today launched several new products and methodologies – available immediately – that are designed to help IT accelerate digital innovation and “industrialize” core IT operations:

BMC Remedy with Smart IT
The BMC Remedy with SmartIT product is the industry’s first full-featured ITSM solution that offers IT professionals an intelligent, mobile and beautiful user experience, enabling them to tap mobile and social technologies for better service delivery while providing intuitive access to technology across the enterprise.

BMC TrueSight
BMC is launching a brand new product family – TrueSight – that combines multiple BMC products with new IT analytics capabilities to optimize service levels, reduce ownership costs and improve IT productivity, while dramatically improving the experience for employees.

Smartflow Solutions
Digital workflow cannot be fully addressed by individual products from any one company, so BMC has developed a new family of “Smartflow Solutions” – industrial-grade integrated solutions that are built on top of BMC products to combine the collective power of multiple management applications so that IT can simplify complex tasks and exploit new relationships between teams, systems, and information.

Automation Passport
Automation is fundamental to the digital enterprise. To that end, BMC has unveiled a new automation framework derived from best practices across more than 1,000 BMC automation customers. The new Automation Passport framework offers tools to develop custom automation roadmaps, guidelines to maximize automation value, and access to BMC’s new Automation Center of Excellence laboratory.

“In today’s online, digital economy, IT is critical to enterprise success, growth, and productivity, yet requirements are often not aligned well with capabilities,” Joseph Pucciarelli, IDC Group Vice President & IT Advisor, said.  “IDC recently completed a global research study commissioned by BMC surveying more than 1,400 business executives, IT leaders, and technology-savvy workers: 89% said IT services are very important to business outcomes. Yet, 51% of the business executives and 52% of the IT executives explained that IT failures and shortcomings have increased average operational costs by 7.7%; nearly 40% of respondents said that IT failures have led to direct loss of nearly 10% in revenue.  Clearly, there is a requirement for new solutions to integrate and elevate IT capabilities to meet business’s escalating technology requirements.”

About BMC
BMC delivers software solutions that help IT transform digital enterprises for the ultimate competitive business advantage. We have worked with thousands of leading companies to create and deliver powerful IT management services. From mainframe to cloud to mobile, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide amazing user experiences with optimized IT performance, cost, compliance, and productivity. We believe that technology is the heart of every business, and that IT drives business to the digital age.

BMC – Bring IT to Life.

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