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HP Transforms IT Organizations into Service Brokers


HP today announced HP Propel, a cloud-based service solution that enables IT organizations to deliver self-service capabilities to end users, resulting in improved service delivery, quicker time to value and lower administration costs.

IT organizations face increasing pressure to speed delivery and ensure availability of critical services that drive innovation, all while controlling costs. In addition, business users expect IT to deliver a consumer-inspired experience, such as instant access to information from mobile devices, while maintaining enterprise-grade security and control.

HP Propel is a self-service portal, catalog and exchange that transforms IT into a broker that can deliver services within an organization with greater speed, flexibility, responsiveness and efficiency.

Available on both desktop and mobile platforms, the free version of HP Propel includes a standard service catalog; the HP Propel Knowledge Management solution, which accelerates user self-service with immediate access to information needed; and IT news feeds delivered via RSS. The premium version extends those capabilities with an enhanced catalog; advanced authentication methods, such as single sign-on; and access to the extended Propel Knowledge Management solution. Clients also can integrate their on-premises service management solutions through the HP-hosted Propel Service Exchange.

HP Propel offers simplicity and ease of use for end users, while providing a unifying framework for enterprise multisourced IT services in the back end. HP Services offers established service management processes, hosting infrastructure, multi-supplier integration and management reference architecture with HP Service Manager, enabling IT to become a services broker.

Energy giant delivers self-service IT portal

E.ON SE—one of the world’s largest investor-owned power and gas companies with facilities across Europe, Russia and North America, and more than 72,000 employees—selected HP Propel to deliver IT services to end users. As an early adopter of the HP Propel service portal, E.ON was able to aggregate multiple catalogs containing more than 10,000 items to a single catalog with about 1,000 items, resulting in a reduction of manual service desk activities by 15 percent and an increase in end-user satisfaction.

“As our business becomes more complex, we believe that open framework and consumerized user experience are central to enabling our self-service strategy aimed to improve performance and cost control,” said Edgar Aschenbrenner, chief information officer, E.ON. “The implementation of HP Propel service portal is a key step towards transforming our IT organization into a strictly service oriented multi-supplier environment.”

Simplified IT service deployment

HP Propel is built on an open and extensible service exchange, with the ability to add catalogs and services as clients’ demands evolve. To further simplify configuration, administration and maintenance of the solution, HP and its worldwide partners provide comprehensive and strategic assessment and transformation services.

Additional benefits HP Propel delivers include:

Increased employee satisfaction and productivity by addressing the full spectrum of IT services demand through a consumer-friendly single engagement point with a self-service catalog that accelerates delivery of IT services.
Improved efficiency of IT organization by reducing service desk incidents and simplifying management of multiple IT suppliers through a single portal.
Protection of current investment in back-end systems and processes as HP Propel is delivered as a cloud service that complements existing deployments.


HP Propel will be available in the Americas and Europe, the Middle East and Africa in January and in Asia Pacific and Japan in March. Additional information is available at

This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance, market share or competitive performance relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the need to address the many challenges facing HP’s businesses; the competitive pressures faced by HP’s businesses; risks associated with executing HP’s strategy; the impact of macroeconomic and geopolitical trends and events; the need to manage third party suppliers and the distribution of HP’s products and services effectively; the protection of HP’s intellectual property assets, including intellectual property licensed from third parties; risks associated with HP’s international operations; the development and transition of new products and services and the enhancement of existing products and services to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by HP and its suppliers, customers and partners; the hiring and retention of key employees; integration and other risks associated with business combination and investment transactions; the execution, timing and results of restructuring plans, including estimates and assumptions related to the cost and the anticipated benefits of implementing those plans; the resolution of pending investigations, claims and disputes; and other risks that are described in HP’s Quarterly Report on Form 10-Q for the fiscal quarter ended April 30, 2013 and HP’s other filings with the Securities and Exchange Commission, including HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2012. HP assumes no obligation and does not intend to update these forward-looking statements.

© 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

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