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The Holiday Inn® Brand Ranked Highest in Guest Satisfaction by J.D. Power and Associates Second Year in a Row


ATLANTA – IHG (InterContinental Hotels Group) [LON: IHG, NYSE:IHG (ADRs)], the world’s largest hotel group by number of rooms, is honored to announce that the Holiday Inn brand ranked “Highest in Guest Satisfaction Among Mid-Scale Full Service Hotel Chains” in the J.D. Power and Associates’ annual North America Hotel Guest Satisfaction Index StudySM for the second year in a row.

“This tremendous and prestigious honor is the result of hard work and dedication by Holiday Inn brand team members across our portfolio and we want to thank them for their commitment to delivering such a high level of service to each and every guest,” said Jim Anhut, senior vice president, Americas Brand Management, IHG. “The Holiday Inn global brand relaunch has propelled the brand, helping make us a favorite of leisure and business travelers alike. We are continually committed to delivering a high level of guest satisfaction, and the Holiday Inn brand’s leadership position in the industry is further demonstrated by having received the highly acclaimed J.D. Power and Associates’ Award two years in a row.”

To receive the highest satisfaction ranking, the Holiday Inn brand outperformed all other hotel chains in their respective categories, scoring highest in overall guest satisfaction, as determined by seven key measures: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and costs & fees. The 2012 North America Hotel Guest Satisfaction Index Study is based on responses gathered between August 2011 and May 2012 from more than 61,700 guests from the United States and Canada who stayed in a hotel between June 2011 and May 2012.

This year, the Holiday Inn brand family is globally celebrating 60 years of innovative firsts. From the first roadside motel in 1952 to the recent completion of a $1 billion global refresh, the Holiday Inn brand has transformed the hospitality industry with its innovative and modern approach to guest services and continues to evolve to meet the needs of its guests. The Holiday Inn global brand refresh was the largest brand relaunch ever in the history of the hospitality industry, and includes a renewed focus on quality, improved arrival and welcome features, enhanced bedding and showers, a “Stay Real” service culture and a new and up-to-date look, including a redesigned logo and signage. The reinvigoration embraced the brand’s traditional values yet has made the brand relevant for many years to come.

About Holiday Inn
With over 1,200 hotels worldwide, the Holiday Inn® brand is the most widely recognized lodging brand in the world. In fact, the Holiday Inn brand was one of the first international hotel brands to establish a presence in China in 1984. The Holiday Inn brand provides the services that business travelers need, while also offering a comfortable atmosphere where all people can relax and enjoy amenities such as restaurants and room service, swimming pools, fitness centers and comfortable lounges. The casual atmosphere and amenities such as meeting and on-site business facilities, Kids Eat and Stay Free programs, and KidSuites rooms at every Holiday Inn Resort hotel demonstrates the long-standing commitment of the Holiday Inn brand to serving travelers and have helped to establish the brand as “America’s Favorite Hotel.” And now, the Holiday Inn brand has been ranked “Highest in Guest Satisfaction Among Mid-scale Full Service Hotel Chains”, according to the J.D. Power and Associates’ 2011 and 2012 North America Hotel Guest Satisfaction Index StudySM.

For more information about the Holiday Inn and Holiday Inn Resort brands, including IHG’s vacation resort brand Holiday Inn Club Vacations, or to book reservations, call 1-800-HOLIDAY or visit Find us on Twitter or Facebook

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies

Notes to Editors:

IHG (InterContinental Hotels Group) [LON:IHG, NYSE:IHG (ADRs)] is a global organizion with nine hotel brands including InterContinental® Hotels & Resorts, Hotel Indigo®, Crowne Plaza® Hotels & Resorts, Holiday Inn® Hotels and Resorts, Holiday Inn Express®, Staybridge Suites®, Candlewood Suites®, EVEN™ Hotels and HUALUXE™ Hotels & Resorts. IHG also manages Priority Club® Rewards, the world’s first and largest hotel loyalty program with over 69 million members worldwide.

IHG franchises, leases, manages or owns over 4,500 hotels and more than 672,000 guest rooms in nearly 100 countries and territories. With more than 1,000 hotels in its development pipeline, IHG expects to recruit around 90,000 people into additional roles across its estate over the next few years.

InterContinental Hotels Group PLC is the Group’s holding company and is incorporated in Great Britain and registered in England and Wales.

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