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HP Announces Support Tools Lineup for Its Windows 8-based Products


HP support tools designed to help customers easily migrate their HP devices


HP today announced its lineup of support tools to help customers easily transition to new HP Windows 8-based products and upgrade existing HP devices to the new operating system.

By providing a variety of simple and easy-to-access support tools and resources, HP is helping ensure that customers can take full advantage of its Windows 8-based products.

“When it comes to setting up and upgrading their HP products, our customers expect fast, simple support offered in the way they work best, whether on product, online or via phone,” said Enrique Lores, vice president, Customer Support and Services, HP. “We are ready to deliver and help our customers optimize their HP Windows 8-based products. Our goal is to not only answer customer questions, but introduce them to everything that is possible with these new products.”

New on-product support tool designed with Windows 8 in mind

HP Support Assistant is an on-product tool that provides a one-stop shop for customers’ HP support needs. It offers easy self-help options, deploys automated updates and tracks issues so customers don’t have to identify them on their own. The latest version of HP Support Assistant will come preinstalled on all HP and Compaq computers sold featuring Windows 8. The new version of HP Support Assistant will be available in 36 languages. Additional information is available on the HP Support Assistant home page.

Multiple online support tools

HP has created a designated web support page to address questions and help solve issues for HP Windows 8-based devices at The support page allows customers to easily upgrade their Windows 7-based HP PCs to Windows 8, obtain necessary drivers for their HP products and find out more about optimizing their Windows 8-based HP devices.

HP also has created multiple videos that instruct users on specific Windows 8 topics, such as navigating Windows with Touch, and helping customers quickly become more productive on their HP Windows 8-based products. Printing-related videos are available at and computing-related videos are available at

The best of both worlds—seamless HP printing experience for Windows 8

More than 450 HP printer drivers come preloaded on HP PCs featuring Windows 8. When connecting an HP printer, the new operating system will detect those drivers and load them automatically. For printers that require new drivers, The HP Printer Install Wizard will be available for a majority of consumer printers and will help customers select and install their print drivers, making sure they can print what matters most to them. The Printer Install Wizard will be available at the support landing page on Oct. 26.

Windows 8 agent training and online Expert Day

All of HP’s 14,000+ commercial and consumer support agents around the world have been trained on HP Windows 8-based products, ensuring customers will get the help they need to effectively use or upgrade their devices.

In addition, HP will host a free Expert Day on the HP Consumer Support Forums on Nov. 28 to answer any questions specific to Windows 8 compatibility with HP laptops, PCs and printers.

Value-added services

HP SmartFriend Windows 8 Quick Start package provides basic training for HP customers to help them get the most out of their new Windows 8 system. This 45-minute tutorial gives customers one-on-one training with a live premium support technician on new HP notebooks or desktop PCs running Windows 8. It is delivered with phone support over a remote access connection on a customer’s Windows 8 system.

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

This news advisory contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance, market share or competitive performance relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the competitive pressures faced by HP’s businesses; the development and transition of new products and services (and the enhancement of existing products and services) to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by HP and its customers, suppliers and partners; the protection of HP’s intellectual property assets, including intellectual property licensed from third parties; integration and other risks associated with business combination and investment transactions; the hiring and retention of key employees; assumptions related to pension and other post-retirement costs and retirement programs; the execution, timing and results of restructuring plans, including estimates and assumptions related to the cost and the anticipated benefits of implementing those plans; expectations and assumptions relating to the execution and timing of cost reduction programs and restructuring and integration plans; the resolution of pending investigations, claims and disputes; and other risks that are described in HP’s Quarterly Report on Form 10-Q for the fiscal quarter ended July 31, 2012 and HP’s other filings with the Securities and Exchange Commission, including HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2011. HP assumes no obligation and does not intend to update these forward-looking statements.

© 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.


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