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60% Increase In Diakon’s Customer Service With The Use Of IntelliTrack’s Warehouse Management System

IntelliTrack’s Warehouse Management System has helped Diakon increase its customer service with more than 60%.


Hunt Valley, Maryland USA - October 28, 2011
IntelliTrack, a leading developer of inventory control solutions, has helped Diakon increase its customer care with over 60%. This increase is attributed to the installation of the IntellTrack’s Warehouse Management System software. Diakon Lutheran is a provider of social services and senior living accommodations. It has a division in Maryland, Pennsylvania and Delaware, known as Diakon Kathryn’s kloset.
This division had been spending too much time by manually tracking donations made by almost 200,000 organizations. For 15 years, Diakon Kathryn’s closet could only serve limited donors due to the time constraint created by preparing accounting reports. In many occasions, they were unable to serve their 200,000 clients effectively.
“I actually discovered IntelliTrack through a family member who works with computers; he helped me research warehousing applications and found [IntelliTrack’s] to be the best fit.” Says Wade Brown, representative of Diakon Kathryn’s Kloset, “It’s a very good tool,”.
Below are some of the features Diakon has experienced with using IntelliTrack’s Warehouse Management System software

  • A custom-made package to fit its requirements and budget
  • An installed tracking system for its donations
  • A system to generate reports instantly
  • Automatic data entry to its computers

Ever since Diakon installed IntelliTrack software, it has registered significant gains. Before it could only serve a maximum of 200,000 clients, but with the new Warehouse Management System, Diakon can now serve more than 500,000 clients. In the first half of 2010 alone they served 507,000 clients.
About IntelliTrack
IntelliTrack is a leading company in developing affordable software applications for RFID, WIFI data collection and bar code. IntelliTrack are specialists in Asset management and Inventory, warehouse Management, inventory control and Asset tracking. Mobile computers like Datalogic, Motorola and Unitech use IntelliTrack applications. Over 50,000 mobile computers and thousands of wireless terminals worldwide deploy IntelliTrack inventory software. IntelliTrack applications are easy to install and are cost effective. For more information, visit
Ron Pawlowski


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