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Intermountain Healthcare Selects CA Technologies as IT Management Partner to Support Enterprise IT Transformation Initiative Across its Healthcare System


CA Technologies Solutions to Drive Intermountain’s IT Transformation, Help Company Achieve Five Key Objectives

ISLANDIA, N.Y., – Intermountain Healthcare (Intermountain) has chosen CA Technologies (NASDAQ: CA) to help enhance IT services at its 23 hospitals and more than 150 clinics in Utah and Idaho. The nonprofit health system plans to use the CA Project and Portfolio Management (PPM), CA Service Assurance, CA Service Automation, CA Service Management, and CA Virtual solutions to support enhanced IT service delivery capabilities across Intermountain’s clinical and business applications and services.

“Intermountain Healthcare is focused on creating an integrated, unified IT organization that provides superior service to our caregivers, business users and patients,” said Ryan Smith, assistant vice president of Information Systems operations for Intermountain Healthcare. “The CA Technologies integrated IT management and automation solutions will help us accomplish that goal by providing deep insight into and enhanced control over our complex IT environment, which includes many third-party hosted and software-as-a-service (SaaS) applications and services. The solutions also will help us comply with both self-imposed and government-mandated regulations.”

Intermountain will use the out-of-the-box CA Technologies solutions to drive five primary IT transformation initiatives: root cause analysis, service level management, demand management, asset visibility, and automation. CA Services will partner with Intermountain to configure and integrate the solutions. The initiatives will help Intermountain achieve four key business goals:

1. Reduce Costs and Mitigate Risk: The integration between CA Service Management and CA PPM provides the capability for Service Portfolio Management, which will help Intermountain improve operational efficiencies with IT transformation, gain visibility to total costs of ownership of assets and labor, and utilize IT management integration to reduce risk.

2. Anticipate and Respond to Growth: The integration between CA Service Automation and CA Service Management will help Intermountain provide IT capacity as needed, manage third-party data center relationships, and reduce the ever increasing demands for additional IT labor.

3. Increase Availability: The full CA Service Assurance solution integrated with CA Virtual will help Intermountain minimize disruption of business by linking real end-user experience, transactions and applications with the underlying systems and network infrastructure supporting them. This will enable Intermountain to understand the real-time performance, risk and quality of business services across their physical and virtual environments.

4. Increase Customer Satisfaction: The integration among CA PPM, CA Service Assurance, CA Service Automation, CA Service Management and CA Virtual will enable Intermountain to execute, measure and report on service levels and end-user experience in real-time, allowing Intermountain to match the pace of new clinical and business solutions across the enterprise.

“Intermountain has been recognized by healthcare and government authorities as an innovative healthcare organization,” said Dave Hansen, general manager, Management Products and Solutions, CA Technologies. “Intermountain’s IT organization is striving to be a model for the industry in how to manage IT in a complex healthcare system. We are proud that they are leveraging every aspect of CA Technologies expertise—products, services, education and support—to help accomplish this goal.”

About CA Technologies

CA Technologies (NASDAQ: CA) is an IT management software and solutions company with expertise across all IT environments – from mainframe and distributed, to virtual and cloud. CA Technologies manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 relies on CA Technologies to manage evolving IT ecosystems. For additional information, visit CA Technologies at


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