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Sentido training academy reaches the 2500 mark


The Sentido Hotels & Resorts training academy, established to ensure all employees are up to Sentido standard and have a full understanding of the company philosophy, has achieved a major milestone by successfully training over 2500 members of staff across the company’s 24 hotels and resorts as well as both Nile cruise ships.

Since Sentido Hotels & Resorts was founded in 2009, more than 2,500 employees - from chefs to receptionists and entertainers all the way to managers - have been trained at the academy.

Besides established seminars, such as the Train the Trainer seminar for executive personnel treating the subjects of brand and objectives, Sentido also offers individual workshops customised to the requirements of the franchise partners. The programmes on various topics have been developed by Sentido hotel experts and carried out in cooperation with international consulting agencies. The training portfolio covers subject like complaint management which is designed for the Sentido holiday concierges, as well as other subject areas like kitchen and hygiene, sales, reservations, marketing and revenue management.

Karl Schattmaier, CEO of Sentido Hotels & Resorts, said: "Our product can only be as good as our employees. They are the linchpin for the Sentido image.

“Across language and national boundaries, we must provide all our guests with ongoing top levels of service, unified sequences with a high recognition value and excellently trained employees. For this purpose, the training academy is our internal success formula. Among other things with e-learning offers - which have already been used by some 1,300 individuals - we familiarise our sales partners in the travel bureaus with our brand.”

About Sentido Hotels
Sentido Hotels & Resorts is an international hotel brand founded in 2009, currently uniting 24 hotels & resorts (14,000 beds) to form Sentido Greece, Egypt, Kenya, Spain, Tunisia, Turkey and Sentido Cyprus, as well as two cruise ships on the Nile. The hotels are all in the FourStarPlus segment, located near beaches and operated under the terms of direct or regional master franchise contracts. The concept is aimed toward discerning singles, couples and small families, who, besides quality and service, also value health conscious cuisine and wellness facilities along with a wide-ranging sports and entertainment program. The Sentido Entertainment Concept further offers readings, language courses, dance lessons and cookery courses.

For more information about this PR or Sentido Hotels & Resorts, please contact:
Sabine Dächert
Berliner Straße 17
D-61348 Bad Homburg
Tel.: +49 (0) 6172 12 33 52
Fax: +49 (0) 6172 12 33 54


 Sentido Hotels & Resorts
 About Sentido Hotels
 Sentido Greece
 Sentido Cyprus
 cruise ships on the Nile

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