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Symantec Helps MobiTV, Inc. Deliver Mobile Experiences


Mobile media technology provider works with Symantec and Blue Chip Tek to reduce costs and streamline IT operations

MOUNTAIN VIEW, Calif. - Symantec Corp. (Nasdaq: SYMC) today announced MobiTV, Inc., a leading provider of technology solutions that deliver media over wireless and broadband networks, relies on Symantec information security and management software suites to automate IT processes, consolidate multiple security technologies and reduce email storage space.

MobiTV’s end-to-end managed service platform enables the delivery of 100 television and video channels from more than 50 content providers, including NBC, ABC, ESPN Mobile TV, Disney Channel, FOX News, COMEDY CENTRAL and Bravo to its subscribers. The company’s subscriber base has tripled over just the past two years to nine million, and its IT infrastructure was feeling the strain.

“The IT service desk is our central hub for delivering internal services and technologies to employees, and we were spending too much time and money manually managing traditional service desk ticketing, inventory management, asset tracking, provisioning and security management,” said Chad Kalmes, IT Director, MobiTV. “We needed a solution that was more integrated and would allow us to plug-and-play various features into a common dashboard.”

MobiTV worked with Symantec partner Blue Chip Tek, Inc. to implement Altiris Service and Asset Management Suite from Symantec for incident, asset and inventory management, as well as Altiris Client Management Suite and Altiris Server Management Suite for system provisioning and patch management. With the help of Blue Chip Tek, the configuration of policies and implementation of the different Altiris technologies took less than two weeks. Asset, inventory and patch management policies map to the company’s IT governance polices, including Control Objectives for Information Related Technology (COBIT) and Information Technology Infrastructure Library (ITIL). Additionally, MobiTV has a centralized management console that provides a consolidated view across all of its different systems.

“The amount of time my team spends on service desk requests has dropped by approximately 40 percent, and we have an accurate picture of what is installed on each endpoint and the ability to remediate issues remotely using the remote management technology in the Altiris product suite,” added Kalmes. “We are able to manage our hardware IT budget more efficiently by knowing our inventory of assets, which ones are in use and which ones are unused. We are also able to reallocate and redeploy assets much more quickly when employees change roles, are hired or leave the company.”

Prior to Altiris Server Management Suite and Client Management Suite, the process for client and server deployments was a manual process, consuming valuable IT staff time. With standard images and remote control capabilities, the time for client and server provisioning has been reduced 25 percent and 10 percent, respectively.

Consolidating Security Solutions

Immediately following the endpoint management deployment, MobiTV worked with Blue Chip Tek to migrate from its existing endpoint security solution, which consisted of several disparate point products, to Symantec Protection Suite Enterprise Edition, an integrated set of data security and management solutions that creates a protected endpoint, messaging, and Web environment that is secured against today’s complex malware, data loss and spam threats, and is quickly recoverable in the event of failure.

“Our previous solution didn’t have adequate controls around spyware and network intrusion prevention,” said Kalmes. “With Symantec Protection Suite, we’ve gotten ahead of the zero-day attacks and other malware exploits that had caused problems in the past. The smaller footprint has created productivity improvements for end users, as security updates and patches run in the background rather than overwhelming CPU utilization on each machine.”

Archiving Reduces Storage Consumption

MobiTV also implemented Symantec Enterprise Vault email and content archiving software to establish a reliable, effective means of moving information from expensive storage to lower cost storage. The reduction in email storage was immediate. MobiTV eliminated 40 percent of its email storage using the single-instance archiving and data compression technologies in Enterprise Vault, an estimated nine terabytes over the past four years. In addition, migration from tier-one storage to less-expensive SATA disk shaved nearly 50 percent from email storage costs.

“We want to ensure that our team has the ability to access their email archives regardless of their location and proximity to Internet connectivity,” said Kalmes. “Enterprise Vault’s business benefits extend to our end user too. The IT team rarely receives request from end users to recover messages because they can perform these tasks themselves rather than contact the service desk.”

About Symantec

Symantec is a global leader in providing security, storage and systems management solutions to help consumers and organizations secure and manage their information-driven world. Our software and services protect against more risks at more points, more completely and efficiently, enabling confidence wherever information is used or stored. More information is available at

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