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Novell Delivers SAP-certified Configuration Management Database Solution


VIENNA, Austria - myCMDB and CMDB360 combine to complement and further strengthen SAP® IT Service Management by providing a single view of an organization’s mission-critical SAP infrastructure

Novell today announced its configuration management interface software, myCMDB™ 4.6, and database product, CMDB360™4.6, have been certified by SAP AG to integrate the SAP® IT Service Management (SAP ITSM) application. myCMDB and CMDB360 deliver organizations complete, near real-time insight into the relationships and interdependencies between business services, workloads and the IT environment. As a result, data centers can more easily implement accurate infrastructure changes to address dynamic business needs.

By allowing users to intelligently manage their IT infrastructure, myCMDB and CMDB360 complement SAP ITSM by enabling customers to reduce the risks of service outages, enrich their implementation of information technology infrastructure library (ITIL) processes, and better manage configurations across physical and virtual environments.

“SAP ITSM offers an ITIL-compliant IT support solution for high-performing IT service desks where access to up-to-date configuration data is of key importance,” said Tim Bolte, vice president of SAP CRM. “myCMDB and CMDB360 work together to complement SAP ITSM by providing a fully federated view of configuration elements and their dependencies, thus significantly enhancing the ease and accuracy of configuration management processes and accelerating ITIL initiatives.”

myCMDB and CMDB360 combine to complement and enhance SAP ITSM by providing important modeling and configuration management capabilities to support ongoing business services and ITIL processes, including service desk, incident, problem and change management. When integrated with SAP ITSM, myCMDB and CMDB360 will help IT organizations reduce overall response time to service incidents while maximizing business service availability. The integrated solutions will also help customers lower risks of outages caused by planned changes to their IT infrastructure - the leading cause of up to 60 percent of today’s outages.

“Novell’s configuration management products are built upon one of the longest and most established commitments in the industry to work with all third-party solutions and utilize standards such as ITIL,” said Dennis Drogseth, analyst at Enterprise Management Associates. “myCMDB and CMDB360 are open, versatile solutions that can automate key implementation, configuration and operational aspects of CMDB management and support core requirements for enhanced communication across IT. As a result they should provide a natural, adaptive fit for existing SAP IT environments, providing improved operational efficiencies, enhanced service performance, and more effective change management control.”

myCMDB is a unique and powerful new visualization application that works with CMDB360 and other commercially available CMDBs to quickly extract IT configuration and workload information in near real-time, model changes to the IT infrastructure, and generate reports that graphically show how proposed IT changes impact business services. myCMDB’s ability to interface with virtually any of today’s existing CMDB solutions positions it well for those companies looking to build a configuration management system (CMS).

The SAP Integration and Certification Center has certified that Novell CMDB360 4.6 successfully integrates with the SAP Customer Relationship Management (SAP CRM) 7.0 application via enterprise services. Today’s announcement was made at SAP TechEd 2009 Vienna, where Novell is exhibiting in booth 2.11.

“We’re extremely pleased to have leveraged our CMDB technology leadership to further strengthen our relationship with SAP and its customers,” said Joe Wagner, senior vice president and general manager of Systems and Resource Management at Novell. “Now through the certified integration of myCMDB and CMDB360 with SAP ITSM, users can reduce the risks of service outages, improve ITIL processes, and more effectively manage configurations running in virtualized environments.”

The first Novell® channel partner to distribute the SAP-certified Novell CMDB solution is ecenta, a products and consulting firm specializing in the support of SAP Business Suite software, as well as the SAP CRM application and the SAP NetWeaver® technology platform.

“ecenta has been an SAP services partner for several years,” said Dr. Thorsten Wewers, executive Board Member at ecenta. “We believe the certified integration provided between myCMDB and CMDB360 with SAP ITSM will enable users to more quickly implement their CMDB projects and integrate with existing systems management solutions.”

myCMDB and CMDB360 are part of Novell’s Business Service Management portfolio, which contains solutions to minimize cost, complexity and risk associated with IT changes. Business Service Management is a key component of the Service-Driven Data Center, which provides customers with the automation and tools to measure performance of business services across physical and virtual infrastructures.

To learn more about Novell myCMDB and CMDB360 and its integration with SAP ITSM, visit For more information about how Novell and SAP are collaborating to provide enterprises with the most advanced integration technologies and management solutions, visit
About Novell

Novell, Inc. (Nasdaq: NOVL) delivers the best engineered, most interoperable Linux platform and a portfolio of integrated IT management software that helps customers around the world reduce cost, complexity and risk. With our infrastructure software and ecosystem of partnerships, Novell harmoniously integrates mixed IT environments, allowing people and technology to work as one. For more information, visit

Novell is a registered trademark and myCMDB and CMDB360 are trademarks of Novell Inc. in the United States and other countries. SAP, SAP NetWeaver and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.*All other third-party trademarks are the property of their respective owners.

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