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CA’s Service Management Solutions Lead In Large Enterprises According To Independent Analysis


Company Receives High Scores for Incident Management,
Configuration Management, Product Vision and Market Presence.

ISLANDIA, N.Y., February 23 2006 – CA (NYSE: CA) today announced that it was ranked a “Leader” in “The Forrester WaveTM : Service Desk Management Tools, Q1 2006,” Forrester Research Inc., February 17, 2006.

CA received high scores for its product vision and market presence in the service management market, and CA’s Unicenter Service Desk r11 received high scores for its incident management, incident resolution and configuration management capabilities.

CA was among nine companies invited by Forrester to participate in an evaluation of 12 service desk management products across 80 criteria.

“CA is honored that Forrester ranks Unicenter Service Desk a leader,” said Jacob Lamm, senior vice president and general manager of CA’s Business Service Optimization business unit. “Service management is a core IT management capability and a strong growth business for CA, so our success with Unicenter Service Desk is perfectly aligned with our customers’ success in optimally delivering service to the enterprise.”

Unicenter Service Desk r11 is an enterprise level solution that provides customers with a reliable foundation for optimizing operational efficiencies and fostering greater end-user satisfaction. Highly scalable, it is designed to meet challenging support requirements for small, medium and large organizations.

Forrester cited the r11 improvements in automation and customization and said “organizations with a commitment to CA’s systems management framework should seriously consider complementing their investment with CA’s service management tools,” citing the out-of-the-box integration between Unicenter Service Desk and Unicenter Network and Systems Management (NSM). Forrester added that Unicenter Service Desk is also suitable for organizations considering a standalone offering capable of supporting the needs of large and complex organizations.

CA’s scorecard summary is entitled “CA’s Service Desk Management Tool Leads For Large Enterprises And Is Strong For Midsize Ones,” Forrester Research Inc., February 17, 2006.

About CA

CA (NYSE: CA), one of the world’s largest information technology (IT) management software companies, unifies and simplifies the management of enterprise-wide IT. Founded in 1976, CA is headquartered in Islandia, N.Y., and serves customers in more than 140 countries. For more information, please visit


Copyright © 2006 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.


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