Multiven Advocacy Group Releases "Software Consumer Bill of Rights"
Redwood City, CA -- July 21, 2009 -- Multiven, the global leader in premium multivendor IP network maintenance services, today released the third installment of the Multiven Dossier titled “Software Consumer Bill of Rights”. This Dossier is aimed at ensuring consumer protection rights for all purchased software and hold software manufacturers liable for their software much the same way manufacturers of physical products are held liable for their product’s inability to function as expected.
A software bug is a common term used to describe a flaw that prevents software from behaving as intended, causing it to produce an incorrect or unexpected result. Unlike hardware, which can break down from use, there is no wear-and-tear in software. As such, all bugs in proprietary software are inherent manufacturer defects that should be corrected for all consumers with valid software licenses.
The Multiven Dossier proposes the following Bill of Rights for all consumers that have paid for software:
1. Consumers have the right to receive free bug fixes for their software’s useful life.
2. Consumers have the right to receive proactive notifications of all software defects in their feature sets, as well as the bug fixes, as they are available.
3. Consumers have the right to report software defects to the manufacturer who must provide a bug ID and make all reasonable efforts to resolve such bugs at no extra cost to the consumer.
4. Consumers have the right to software operating manuals, release notes, caveats and bug databases for the useful life of the software.
About the Author
The Multiven Consumer Advocacy Group, a unit of Multiven, Inc. - the networking industry’s first vendor-independent provider of premium multivendor IP network services – aims to educate, enlighten and empower consumers, corporations and government agencies about ethical issues within the networking industry. The Multiven Consumer Advocacy Group’s main goal is to ensure the proper and continuously efficient functioning of the Internet, and the fair treatment of consumers.
Headquartered in Redwood City, California, Multiven provides premium multivendor IP network services that maximize network infrastructure investments for businesses of all sizes. Our customers enjoy vendor-neutral Trusted-Advisor consultations, increased network availability and a reduced network maintenance and capital expenditure. Multiven’s customers include small and medium businesses, network service providers and fortune 500 enterprises.
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