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Staybridge Suites Named Best in Customer Satisfaction


ATLANTA - IHG (InterContinental Hotels Group) [LON: IHG, NYSE:IHG (ADRs)], the world’s largest hotel group by number of rooms, received what is perhaps the industry’s highest form of compliment for their upscale extended-stay hotel brand- top honors in guest satisfaction. Staybridge Suites was recognized by Market Metrix, LLC for superiority in customer satisfaction during the first quarter of 2009, ranking higher than any other hotel across the upscale hotel category.

“This is the third first-place finish for the brand in the past five quarters,” said Robert Radomski, vice president, Global Brand Management, Extended-Stay Brands, IHG. “We’re extremely proud of our hotel teams for demonstrating their ‘Staybridge Spirit’ and delivering excellent service to their guests time and time again.”

Based on 35,000 customer interviews in a Market Metrix Hospitality Index (MMHI) quarterly survey, guests named Staybridge Suites the leader in customer satisfaction within the upscale hotel segment. Staybridge Suites’ score surpassed twenty-three other hotel brands in this category.

The Market Metrix Hospitality Index (MMHI) is the largest and most in-depth measure of hospitality company performance available today. These benchmarks, delivered through their flagship product Customer MetrixTM, enable Market Metrix clients to compare their results to competitors by STAR segment, AAA classification, Brand, SMSA, industry averages, performers in the top 10% and other classifications.


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