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Empire Technologies Achieves Avaya Services Delivery Specialist Certification


FREEHOLD, N.J. – Empire Technologies today announced that it has achieved Services Delivery Specialist (SDS) certification from Avaya, a leading global provider of business communications systems, software and services. This SDS Implementation Specialist and Support Specialist designation means that Empire has demonstrated proficiency in the skills and qualifications needed for expert delivery of the full range of implementation and support services to Avaya customers.

Empire Technologies is an Avaya Platinum BusinessPartner serving customers nationwide providing solutions and software from Avaya as well as Empire Managed Services to maintain multi-vendor networks and a team of multi-vendor certified engineers in its Professional Services division.

“Avaya BusinessPartners like Empire Technologies enable customers to be fully confident that they will receive the highest level of service for the care of their communications systems,” said Carol Giles Neslund, vice president, North America Channel Sales, Avaya. “To achieve the SDS designation, Empire Technologies exhibited a standing record of success in serving customers, which they have taken to the next level through additional training and access to Avaya Global Services tools and methodologies. It gives us great pleasure to see Empire Technologies carry the Avaya SDS designation and know they are serving our customers.”

“Our customers’ primary concern is to maximize the value of their communications networks to drive the greatest productivity for the lowest price point,” said Empire Technologies President and CEO Cordell Toson. “At Empire, we’ve developed a series of initiatives to help customers derive the greatest value from their systems. The satisfaction this offers has driven additional business and exciting growth for our business.”

The Avaya SDS program has four areas of designation, including Implementation Specialist for Authorized Avaya channel partners, Implementation Professional for services-only channel partners, Support Specialist and Integration Expert for Platinum, Gold and Silver-certified Avaya channel partners. Participating channel partners have access to Avaya Global Services methodologies and tools to help them deliver a quality service experience to customer. In addition, they receive a broad range of financial, sales, marketing and support benefits.


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