Unisys Announces Smart On-Site Services to Help Clients Cut IT Costs While Better Supporting Geographically Distributed Operations
New offering uses automation and knowledge-management tools to help organizations manage IT support for remote locations more cost-effectively
BLUE BELL, Pa. – Unisys Corporation (NYSE: UIS) today launched its Unisys Smart On-Site Services offering, a services solution designed to help enterprise clients reduce information technology (IT) support service costs by up to 20 percent.
With the Smart On-Site Services offering, Unisys consolidates management of technology support activities frequently performed by multiple providers. This simplifies management and lowers costs by establishing a single point of accountability and responsiveness while supporting geographically distributed organizations, including branches, small offices and mobile employees’ home offices.
“With an increasingly dispersed workforce using an ever-growing number of intelligent devices from multiple vendors, organizations are facing a complicated and expensive management problem in an economy where they need to reduce costs,” said Sam Gross, vice president, IT Outsourcing Solutions, Unisys. “The Unisys Smart On-Site Services offering provides a single point of management and accountability for all site-support needs, leveraging a global service capability that regional providers simply don’t have and supporting client locations that bigger global competitors won’t service directly. Organizations can do more with less, while maximizing technology availability and enhancing employee productivity.”
Independent research and consulting firm Gartner, Inc. has noted that 65.4 percent of service calls for distributed environments are handled remotely. As a result, the service events that service personnel face on-site are more complex. Plus, as Gartner has also noted, in the current recessionary economy the average age of installed IT equipment will rise as enterprises defer purchases of new equipment. This will lead to a greater requirement for post-warranty support. The Unisys Smart On-Site Services offering is ideally suited to address these challenges.
The Unisys offering makes use of advanced knowledge, automation and logistics tools to tailor and manage IT support services. In effect, the solution leverages Unisys service-management platform, which gathers information about the client, the site, each supported device and the support requirement. This capability enables faster, more thorough first-time resolution of service incidents and reduces associated delivery costs. Through the use of historical and predictive analysis, the solution enables clients to anticipate and resolve potential equipment problems before they lead to potentially costly downtime or service events.
The Unisys Smart On-Site Services offering leverages automated service capabilities of multiple lower-cost channels. These channels include the web, self-service portals, e-mail and phone with multiple-language support. The power of the solution can be extended in combination with the recently announced Unisys Converged Remote Infrastructure Management offering, which provides enterprises with a single, integrated way to view and manage their IT infrastructure.
All of these capabilities increase the opportunity for service events to be resolved remotely, reducing potential costs from dispatching service personnel. If the service event does require an on-site resolution, a service representative from Unisys with the required skills will be dispatched to meet service-level requirements.
Unisys Smart On-Site Services is built on the IT Infrastructure Library (ITIL) standard to support integration and management of services delivered by Unisys, the client’s retained IT personnel or alternate third-party contractors. This standardization enables consistent global support and user experience anywhere in the world Unisys operates.
For further information on the Unisys Smart On-Site Services offering, click on the following link: http://www.unisys.com/services/outsourcing/soss.htm.
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With more than 27,000 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit www.unisys.com.
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