Parata Adopts “Smart Service” For Next-Generation Solutions
Parata® Max™ and Parata® Mini™ Innovate Performance, Ease-of-Use and Now Reliability for Pharmacy Automation
DURHAM, N.C. - As innovator of the first and only next-generation pharmacy automation, Parata® Max™, Parata continues to put pharmacy out in front, today announcing it will use technology from Axeda Corporation to deliver advanced service capabilities to its customers.
“Axeda® ServiceLink will monitor up to 300 parameters on Parata Max and 100 on Parata Mini in real time, according to Andy Snow, vice president of Product Services. “When analyzed against Parata’s knowledgebase and reliability lab testing results, this information will let Parata quickly and consistently translate performance data and trends into actionable service information.
The information will drive continuous improvement in manufacturing and engineering, and ultimately evolve the company’s service model from a reactive paradigm to a proactive and predictive one,” Snow explains. Components to be monitored initially by Parata include compressor temperature, motor current, robot position, machine start-up and shut-down frequency, cycle times, counting rates, and counting history by drug and cell.
Axeda is the leading on-demand, remote service software company. The Axeda ServiceLink platform allows service personnel to safely and securely connect to automation devices without compromising pharmacies’ IT policies or infringing upon such regulations as HIPAA.
“Parata’s next-generation solutions make pharmacy automation easier than ever for pharmacies to learn, use and maintain. As part of that commitment, we took a similarly innovative approach to reliability,” Tom Rhoads, executive vice president of customer and market strategies, says. “Axeda is an industry leader in its own right, pioneering remote service technology in airport security, ATMs and medical technology, among other segments.”
“Remote service technology allows companies like Parata to have greater intimacy with their customers and products,” said Dale Calder, president and CEO, Axeda. “With this direct connection, Parata’s customers will benefit from product design enhancements and continuously improved service and product reliability.”
About Parata Systems
Durham, N.C.-based Parata Systems, LLC, was founded in 2001 to offer industry-leading technology solutions that improve consumer safety and convenience at key touch points in the circle of pharmacy care:
1. Fill – Parata Max and Parata Mini, the industry’s first and only next-generation pharmacy automation, expand dispensing capacity, enhance pharmacies’ productivity and improve prescription safety. They are designed for once-daily maintenance to make them easy to use for pharmacy staff.
2. Serve – Parata APM™ expands convenience, safety and privacy with self-service prescription pick up.
3. Adhere – onePAC packaging improves patient safety by promoting adherence with easy-to-use, customized, convenience packaging for medications.
Learn more at www.parata.com, firstname.lastname@example.org or 1-888-PARATA1 (727-2821).
Axeda Corporation delivers on-demand remote service capabilities to over 100 of the world’s leading manufacturers including Cardinal Health, EMC and Siemens. The award-winning Axeda ServiceLink solution allows companies to proactively service and support their products, driving high levels of uptime at a low cost. In 2006, Axeda became the first and only remote service application provider to receive the prestigious VeriSign® Security Certification. Axeda Corporation is a privately held company headquartered in Foxboro, Mass. Learn more at www.axeda.com.
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