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ManageEngine and Forrester Research Host Free Webinar to Help Simplify ITIL Implementations


Austin, Texas – April 22, 2009 - ManageEngine, makers of a globally renowned suite of cost effective network, systems, security and applications management software solutions, today announced it will be joined by Forrester Senior Analyst Evelyn Hubbert, in a free webinar titled, “ITIL For Those Who Don’t Have The Time.”

The webinar is designed to help IT administrators who are attempting to implement within their helpdesk environment, the concepts and policies found in the Information Technology Infrastructure Library, better known simply as ITIL. Too often, administrators start by defining ITIL process charts to change existing systems, only to end up creating more complicated work flows and a de-motivated staff.

Participants in the free webinar will hear an industry expert address common ITIL-related questions, including:
• Where should I start?
• ITIL V3 is new, should I define a new system or modify existing process?
• What kind of process/ work flow should I start with?
• What are my options in software tools?
• Is PinkVERIFY certification Important?

WHO: Evelyn Hubbert, Senior Analyst, Forrester; and Alex D. Paul, ManageEngine

WHAT: Hosting a free webinar for administrators working with ITIL implementations

WHERE: Register at

WHEN: Registration is open; event takes place Thursday, Apr 23, 2009; 11:00 AM - 12:00 PM EDT

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