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Xerox Unveils New Ways for Channel Partners to Save SMBs Money and Maximize Office Productivity


Company tailors enterprise managed print services for mid-sized businesses

NORWALK, Conn. -- Xerox Corporation (NYSE: XRX) today announced Xerox Print Services, a set of services and tools that help small and mid-sized businesses (SMBs) better manage their printing infrastructure and reduce costs. Delivered through the company’s network of channel partners, Xerox Print Services is based on the company’s industry-leading enterprise managed print services that Xerox provides directly to corporations like Procter & Gamble, KeyCorp and Dillard’s, Inc.

Xerox Print Services is part of the company’s channel managed print services portfolio - which offers a common technology platform and global support infrastructure that is customized by geography to meet specific channel and delivery requirements. Xerox Print Services is currently available in Western Europe only; North America and other countries will offer their own versions in the third quarter of this year.

“Just like major corporations, small and medium-sized businesses are looking for ways to cut costs - and we are equipping our channel partners with the technology and knowledge to make that possible,” said Stephen Cronin, president, Xerox Global Services. “To simplify for our customers how to better manage their printing, we’re taking a brand-agnostic approach to the value we provide to SMBs. Regardless of the type of document device or brand, Xerox Print Services can help lower print and copy costs, reduce IT support and increase office productivity.”

Xerox Print Services give partners the flexibility to build their own branded capability while taking advantage of the training, services, supplies, software and technology support provided worldwide through Xerox.

For example, partners will undergo a comprehensive accreditation course covering areas key to a managed print services deployment, such as assessment, design, implementation and management. Partners will receive detailed reports on equipment and network usage patterns and have access to third-party supplies and break-fix support for competitive equipment at favorable terms negotiated by Xerox.

“Leveraging the management infrastructure that Xerox has invested in for several years and making it available to medium-sized companies should significantly increase the consideration rate for this offering,” said Michael Orasin, research manager for Hardcopy Document Software & Services, IDC. The firm predicts the managed print services market to be a $21.2 billion worldwide opportunity in 2011.

In 2008, Xerox was positioned by Gartner, Inc., in the Leaders Quadrant in both the “Magic Quadrant for Managed Print Services Worldwide1” and “Magic Quadrant for MFPs and Printers2” reports. The Magic Quadrants offer visual snapshots of a market’s direction and maturity as well as key market participants - vendors which Gartner evaluates on completeness of vision and ability to execute.

Xerox Print Services feature an all-inclusive approach, in which customers pay only for the software and services used.


1Gartner “Magic Quadrants for Managed Print Services Worldwide” by K. Weilerstein, et al. September 25, 2008.

2Gartner “Magic Quadrant for MFPs and Printers” by Don Dixon, et al. December 9, 2008.

The Gartner Magic Quadrants are copyrighted 2008 by Gartner, Inc., and are reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


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