NASA Shared Services Center Wins Top Honors
FALLS CHURCH, Va. - CSC (NYSE: CSC) announced today that the NASA Shared Services Center (NSSC), a public-private partnership between NASA, CSC and the state governments of Mississippi and Louisiana, won the Best New Captive Services Delivery award from the Shared Services Outsourcing Network. This award recognizes the most successful shared services organization launched within the last three years. Approximately 30 public and private sector organizations, including Fortune 500 companies, submitted applications for the top honor. The award was received last month during the 13th Annual North American Shared Services Week 2009 in Orlando, Fla.
The annual Shared Services Excellence Awards honor, recognize and promote both captive (in-house) and outsourced shared services that demonstrate winning practices for their organizations. Open to shared services organizations from any country, the entries are judged by a panel of leading industry experts on start-up strategy; people, culture and change management; innovation and automation; customer relationship management and customer service; process efficiencies and control; and level of maturity and future strategic direction.
“The partnership and spirit of cooperation between NASA employees and CSC is second to none and was essential to the NSSC winning this prestigious award,” said Richard Arbuthnot, executive director of the NASA Shared Services Center. “We’re fortunate to have a partner that is so committed to providing such great service to all of our NASA customers.”
“CSC is proud to play an integral part in the success of the NASA Shared Services Center and we value the support of all of our teammates,” said Thomas P. Anderson, president of CSC’s North American Public Sector Civil and Government Health Services Group. “Our support services have helped the agency improve its quality of performance, resulting in millions of dollars a year in cost savings, which can be redirected to core mission programs.”
CSC’s relationship with the NSSC began in 2005 with a business process agreement. Under the contract, CSC provides administrative, financial, human resources and procurement support services to approximately 20,000 NASA employees, applicants, contractors and university partners. The systems and processes at ten NASA centers and NASA headquarters are centralized through the NSSC located at Stennis Space Center, Miss.
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