New Hyatt Regency Dushanbe to offer superior guest service with Alcatel-Lucent IP communication solutions
Paris – Alcatel-Lucent (Euronext Paris and NYSE: ALU) today announced that the Hyatt Group is deploying Alcatel-Lucent OmniPCX Enterprise solutions at its new Hyatt Regency Dushanbe (Tajikistan), a five-star hotel opened on March 21st, 2009, in order to offer the highest standard of guest services and enable a wide range of internal communications for its staff.
The Alcatel-Lucent OmniPCX Enterprise Communication Server provides the Hyatt Regency Dushanbe with a highly scalable solution to organize multimedia call processing for phones with multiple technologies from multiple vendors. It operates via a voice-enabled IP (Internet Protocol) network interconnecting all sites of the hotel with physical connections based on a advanced routing capabilities. This technology will substantially reduce OPEX for the hotel since the installed system can be configured to select the least costly route or carrier.
Alcatel-Lucent’s rich call-handling application also delivers world-class business telephony features to the hotel’s staff and guests.The new communications system enables the hotel to set sophisticated greeting applications with powerful voice-guide services and organize around-the-clock response to incoming calls. With Alcatel-Lucent digital handsets deployed in all 221 rooms and suites, guests enjoy the best multimedia entertainment, easy access to valuable features such as voicemail and wake-up services, and additional customized services.
Mobile functionality is enabled with Alcatel-Lucent DECT handsets, providing any time, anywhere communication for hotel managers. The entire staff enjoys the same applications and level of functionality, streamlining communication among colleagues. With the Alcatel-Lucent platform, Hyatt Regency Dushanbe is connected with the head office and a centralized reservation contact centre to ensure an excellent customer experience.
“Alcatel-Lucent has worked with Hyatt Hotels and Resorts for several years, and its Omni PCX Enterprise solutions are already successfully used for operations in our hotels,” said Marat Ideatulin, Project Coordinator of Hyatt Regency Dushanbe. “Alcatel-Lucent IP-communication solutions provide high class tools for offering superior guests’ services and effective administration functions.”
“With a full range of communication solutions and a commitment to research and innovation, Alcatel-Lucent is able to provide the hospitality industry with business critical communication tools,” commented Djamshed Faizoullaev, Alcatel-Lucent’s Country Senior Officer in Tajikistan. “Alcatel-Lucent innovative solutions are supporting the first five-star hotel to establish successful business in Tajikistan, and have made Alcatel-Lucent a leader in enterprise communication solutions worldwide.”
An innovative range of hospitality applications from Alcatel-Lucent help mid- to up-scale hotels provide high-class user-centric services that improve the guest experience, generate new revenues and optimize internal operations. Today, Alcatel-Lucent has communications solutions installed in leading hospitality establishments around the world.
Alcatel-Lucent (Euronext Paris and NYSE: ALU) is the trusted partner of service providers, enterprises and governments worldwide, providing solutions to deliver voice, data and video communication services to end-users. A leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent leverages the unrivalled technical and scientific expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry. With operations in more than 130 countries and the most experienced global services organization in the industry, Alcatel-Lucent is a local partner with a global reach. Alcatel-Lucent achieved revenues of Euro 16.98 billion in 2008 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com
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