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Xerox to Manage P&G’s Worldwide Print Operations


Xerox’s managed print services improve document management from the print shop to the virtual office

ROCHESTER, N.Y. -- Xerox Corporation (NYSE: XRX) will manage the Procter & Gamble Company’s (P&G) worldwide print operations, helping the consumer products company reduce operational costs by an estimated 20-25 percent. The five-year services contract calls for Xerox to manage P&G’s print shops, offices and home-based work settings.

Xerox Office Services is the company’s industry-leading managed print services offering. It helps organizations drive cost out of IT and office infrastructure by managing document devices such as printers, copiers, and fax machines -controlling how and when documents are printed.

Working with Xerox, P&G has the opportunity to deliver substantial sustainability benefits in addition to cost savings and increased user satisfaction and reliability. P&G predicts it will reduce print-related power usage by 30 percent and paper consumption by 20-30 percent annually.

“Simplifying our global printing structure helps increase reliability and efficiency, transforming the way we work,” said Filippo Passerini, chief information officer and president, Global Business Services, P&G. “This innovative initiative is one step on the journey to ’go digital’ and make our workplace more sustainable.”

Using Lean Six Sigma-based methodologies, Xerox Global Services will deliver an enterprise-wide strategy, expected to free up hundreds of minutes of employee time annually.

Xerox will provide on-site training to help P&G’s employees manage the new print environment, including tips on how to reduce the time spent on print-related activities. Xerox’s change management program focuses on how best to support the staff during the transition in order to minimize disruptions. Xerox will also create a Web portal for online learning and easy procurement of equipment, consumables and support for virtual employees.

The breadth of the P&G agreement is an example of how Xerox is extending its managed print services leadership across the global enterprise. According to Ken Weilerstein, vice president, research at Gartner, Inc., “Enterprise-wide document management continues to represent one of the most labor-intensive, inefficient and overlooked opportunities for companies to reduce cost and increase productivity.”

“We believe this agreement with P&G will be a benchmark for all companies to get more out of the print infrastructure they’ve invested in - from the print shop to remote locations,” said Stephen Cronin, president, Xerox Global Services. “Implementing managed print services allows P&G to concentrate on their core business and at the same time achieve sustainability objectives.”

Xerox was positioned by Gartner, Inc., in the Leaders Quadrant in the “Magic Quadrant for Managed Print Services Worldwide”1 and “Magic Quadrant for MFPs and Printers”2 reports. The Magic Quadrant offers visual snapshots of a market’s direction, maturity and participants, in which Gartner evaluates vendors on the basis of completeness of vision and ability to execute.


1Gartner “Magic Quadrants for Managed Print Services Worldwide” by K. Weilerstein, et al. September 25, 2008.

2Gartner “Magic Quadrant for MFPs and Printers” by Don Dixon, et al. December 9, 2008.

The Gartner Magic Quadrants are copyrighted 2008 by Gartner, Inc., and are reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


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