Inova Solutions Middleware Now Rated "Avaya Compliant"
Inova LightLink application is compatible with key Avaya contact center solutions; Helps businesses monitor and report real-time contact center data on LED wallboards, LCD monitors, web-based dashboards and computer desktops
CHARLOTTESVILLE, Va. - Inova Solutions, a leading provider of real-time call center reporting, today announced that its Inova LightLink™ middleware is compliant with Avaya IQ from Avaya, a leading global provider of business communications applications, systems and services.
The LightLink middleware helps contact centers monitor and report key metrics from various sources, including automatic call distributors, workforce management systems and internal databases, in order to streamline operations and improve productivity. LightLink supports visual reporting on LED displays, LCD monitors, web-based dashboards and computer desktops. The application now is compliance-tested by Avaya for compatibility with Avaya IQ.
“Avaya compliance is important to many of our clients,” said Inova Solutions President and CEO Tom Hubbard, who noted that Inova has been serving call centers for 25 years. “By integrating with Avaya, our clients raise awareness of call queue data that empowers agents and managers to act more quickly and deliver superior service,” said Hubbard.
Inova Solutions is a member of the Avaya DevConnect program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Gold member of the program, Inova Solutions is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure - speeding deployment of new applications and reducing both network complexity and implementation costs.
“By offering compliance testing to the many innovative companies like Inova Solutions who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”
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