Inquisite’s Enterprise Feedback Management Q&A Series Asks: “Is Your Software Working For You, Or Are You Working For It?”
AUSTIN, TEXAS – March 16, 2009 - Inquisite, an established provider of Web-based software for easily collecting, understanding and managing feedback from customers and employees, today released the third in a series of postings from Inquisite leadership, this time from Vice President of Customer Experience Jakob Franzen, answering the most common questions regarding Enterprise Feedback Management (EFM).
EFM software transforms surveying from a single event, ad-hoc data collection process, into an automated, ongoing discipline with centralized management over the collection, distribution and analysis of customer and employee input. EFM ensures the right people have the right data at the right time to make informed business decisions.
Q: When choosing an EFM software provider, what features - other than the product itself- should I consider?
A: In addition to determining whether the software delivers the features and benefits you’re looking for, I’d ask each provider about their support and services capabilities. There is a great deal of functionality EFM software delivers out-of-the-box. But each organization has its own goals and objectives in mind when implementing enterprise survey software and that software needs to cooperate within your existing IT infrastructure. You want to be sure the application you’re evaluating is extensible and your ISV has the professional services expertise to best adapt the software to your environment. I tell customers: you want to be sure your software is working for you, not the other way around!
Among the scenarios that might involve the use of professional services are projects such as integrating with SalesForce, ADP and other business applications; or turnkey projects, such as 360s or certified anonymous surveys, for example. Whatever the reason may be, I encourage you to be sure the professional services are there if you need then. Make it one of the items on your vendor evaluation “check-list.”
For more information about Inquisite’s professional services capabilities, please visit: http://www.inquisite.com/Services/.
Inquisite is a leading provider of Enterprise Feedback Management (EFM) software and services. Inquisite’s comprehensive solutions facilitate the gathering, understanding and acting upon business-critical data, getting the right information to the right people at the right time. Leveraging Inquisite, critical data can be easily integrated with existing business processes and systems, providing enterprises with the confidence to make the right business decisions to drive their business forward. Headquartered in Austin, Texas, Inquisite sets the pace by providing the best combination of enterprise power, operational simplicity, and measurable value. Across every industry, hundreds of leading organizations around the world use Inquisite for their mission-critical customer and employee loyalty initiatives. Making the right decision has never been easier. For more information, visit www.inquisite.com.
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