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AT&T Offers Businesses One-Stop Solution to Build and Run Their IT Operations


Remote Infrastructure Management Service Represents Latest Managed Hosting Innovation from AT&T

Dallas, Texas.- For companies that want to take advantage of out-tasking their IT infrastructure, but are locked into long-term data center leases, or can’t afford to remove existing IT equipment, AT&T* has some good news.

AT&T today announced it is offering businesses a one-stop solution for managing and monitoring their IT infrastructures regardless of location. The solution, called AT&T Remote Infrastructure Management, delivers the full range of AT&T’s IT infrastructure services to a company’s location — whether it is an in-house company data center, remote office, or even third-party center — along with on-site servicing of equipment if needed.

Generally available in the United States and on a case-by-case basis globally, the service combines AT&T’s robust network and applications monitoring tools with IT infrastructure management expertise to provide companies with full lifecycle management of their environments. Specifically:

* AT&T will design, deploy and maintain a customer’s servers, storage and network infrastructure devices. Customers can select from three flexible levels of server management and monitoring support all backed by AT&T’s industry-leading service level agreements.
* AT&T will manage a company’s environment remotely and make “house calls” on premise to install, repair or upgrade equipment — even if that premise is a third-party data center.
* Companies can access AT&T reporting tools that show the status of servers and systems across their infrastructures through real-time alerts and performance reports on AT&T’s BusinessDirect® portal.
* Companies can also combine AT&T Remote Infrastructure Management with other managed services delivered from AT&T Internet data centers (IDCs) for enhanced capabilities such as load balancing applications across both an AT&T IDC and a customer-owned data center.

“In order to remain competitive in the current economy, businesses must concentrate resources on their core competencies. As a result, they often lack the in-house expertise to manage and monitor complex IT infrastructures,” said Roman Pacewicz, Senior Vice President, AT&T Strategy and Application Services.

“With today’s announcement, we are delivering our extensive expertise managing and monitoring the IT environments of the world’s largest multinational companies to businesses anywhere, anytime, so they can stay focused on doing what they do best.”

According to Gartner’s report, “An Overview of the Remote Infrastructure Services Market” (August 2008), the market for remote infrastructure services reached nearly $19 billion in 2008. Gartner stated that, “nearly 70 percent all North American companies will have remote infrastructure management service contracts by 2012.” Gartner gave AT&T a “positive” rating in its most recent “MarketScope Report for Remote Monitoring Services (Global)”¹.

“For companies grappling with a managed services strategy, remote infrastructure services are a key first step that offers the benefits of out-tasking IT while still maintaining a measure of control,” said Eric Goodness, research analyst with Gartner. “The greatest benefit remote infrastructure management services offer is the reduction of risk. And in the current business environment, as resources to build and manage IT become scarcer, risk grows.”

Recently, AT&T further enhanced its ability to deliver computing capacity as a service through the introduction of AT&T Synaptic Hosting™, its next-generation utility computing platform that is available in five of AT&T’s regional “super IDCs”. Additionally, businesses can choose a wide range of disaster recovery and business continuity services available through AT&T’s 38 global IDCs.

For more information on AT&T Remote Infrastructure Management, go to

¹ “MarketScope for Remote Monitor Services (Global)” by Richard T. Matlus, William Maurer, Frank Ridder, Gianluca Tramacere, Claudio Da Rold, Jim Longwood, Eric Goodness, Gartner, October 2008, ID Number G00161002

* AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.


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