Windsor Becomes First North American City to Adopt Motorola PremierOne CSR™ Application for Improved Government Response to Citizens
Motorola’s PremierOne CSR transforms the way government responds to the community
SCHAUMBURG, Ill – Motorola Inc. (NYSE: MOT) today announced that the City of Windsor, Ontario, Canada is the first in North America to adopt its new public sector application – PremierOne CSR™ – which transforms the way agencies operate, collaborate and share information. Windsor has upgraded their 3-1-1 citizen call center to use the PremierOne Customer Service Request (CSR) application.
As a long-standing partner to the public sector, Motorola designed PremierOne CSR to help agencies respond to citizens more quickly and efficiently. The application provides municipalities with a streamlined, cost-effective approach to managing government-wide operations including call centers and field crews that respond to requests for service.
“The City of Windsor continues to be a leader in municipal service delivery and we are proud of our ongoing efforts to make our city one that is customer-centric in every aspect for our citizens,” said Windsor Mayor, Eddie Francis. “We already know the manner in which 3-1-1 has enhanced the relationship our residents have with their municipality and we are excited about the opportunities this upgrade brings to our call center technology.”
PremierOne CSR’s location-centric design identifies where a request originates and automatically assigns and routes the service request to the field crew who will solve the citizen’s problem. With PremierOne CSR’s common platform approach and feature rich applications, municipalities like Windsor have the tools they need to improve citizen response time, optimize services and effectively mobilize response teams within their communities.
“Motorola’s PremierOne CSR is an ideal solution for governments looking to increase citizen satisfaction and decrease response time while at the same minimizing staff training, call transfers and customer wait times,” said Gerard Gallant, General Manager Motorola Public Service. “We’re proud to announce Windsor, Ontario as the first municipality in North America to adopt PremierOne CSR technology enabling best-in-class government service for their citizens.”
“This new technology has a completely different look and feel from other call management systems we’ve seen,” added Tom Malanfant, the City of Windsor’s manager of customer service. “PremierOne CSR offers many improvements in functionality, processes, and reporting which will provide Windsor with an enhanced level of service to the various departments throughout the organization. Additionally, the City of Windsor’s Hydro and Water divisions of EnWin Utilities also utilize Motorola’s CSR software which creates further efficiencies in areas where municipal and utility operations can share service requests and information.”
The PremierOne portfolio also includes workforce automation and citizen self-service to streamline government operations for more rapid citizen response, resource allocation and incident management.
Motorola is known around the world for innovation in communications and is focused on advancing the way the world connects. From broadband communications infrastructure, enterprise mobility and public safety solutions to high-definition video and mobile devices, Motorola is leading the next wave of innovations that enable people, enterprises and governments to be more connected and more mobile. Motorola (NYSE: MOT) had sales of US $30.1 billion in 2008. For more information, please visit www.motorola.com.
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