IEX Receives Product of the Year Award from Customer Inter@ction Solutions Magazine; The TotalView® Workforce Management System Version 3.9 Honored for Outstanding Innovation
Richardson, Texas (Tuesday, January 31, 2006): IEX Corporation, a Tekelec company (Nasdaq: TKLC), today announced it has received a 2005 Product of the Year Award from Customer Inter@ction Solutions magazine. The award honors IEX for the innovation demonstrated in version 3.9 of its TotalView Workforce Management system.
“We continually seek ways to translate the customers’ needs into product innovation,” said IEX President Debbie May. “In TotalView 3.9, we introduced features designed to improve multichannel management efficiency and heighten agent empowerment, which were developed as a direct result of customer feedback. We’re honored that Customer Inter@ction Solutions has recognized our efforts to keep TotalView on the leading edge of the market.”
IEX is a leading provider of workforce management and optimization technology for contact centers. Customer Inter@ction Solutions magazine, part of the Technology Marketing Corporation (TMC®), has been a leading publication in the CRM, contact center and teleservices industry since 1982.
TotalView 3.9 offers skill block scheduling, a feature that makes it easier to manage multichannel contact types (outbound calling, e-mail, Web chat, etc.) and other back office work. Version 3.9 also heightens agent empowerment with new time off management and schedule preference capabilities.
“Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. IEX has demonstrated to the editors of Customer Inter@ction Solutions that its products and services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them,” said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Inter@ction Solutions magazine.
The Product of the Year Award winners for 2005 will be highlighted in the January and February 2006 issues of Customer Inter@ction Solutions magazine.
The TotalView Workforce Management system enables contact centers to deliver consistent service with lower operating costs and higher employee morale. It is designed to improve the scheduling and agent management processes in both single site and multisite environments. The system’s advanced features include skills-based and multimedia scheduling, real-time and historical adherence, intraday and performance management, enterprise reporting and data exchange, vacation and holiday planning as well as short and long-term resource planning. TotalView offers these powerful features with a single-server architecture that enables easy system installation and maintenance.
IEX Corporation is a leading provider of contact center workforce management and optimization technology. IEX has a strong market presence worldwide in over 40 countries, with over 840,000 agents in over 2,900 sites. Founded in 1988, the company delivers award-winning products and services that help customers improve planning, enhance performance, streamline tasks and integrate data. IEX has been recognized as the 2005 Growth Strategy Leader by Frost & Sullivan and has been named the 2005 Workforce Management and Optimization Leader by CRM Magazine. The company has several strategic partnerships with global contact center solution providers that enhance the value of its flagship product, the TotalView Workforce Management system. IEX is based in Richardson, Texas. For more information, visit http://www.iex.com.
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC®) publishes Customer Inter@ction Solutions® and INTERNET TELEPHONY® magazines, Web portal TMCnet.com, and the online publications SIP™, Speech-World™, VoIP Developer™, WiFi Telephony™, WiMAX™, Alternative Power™ and BiometriTech™. TMC® is also the first publisher to test new products in its own on-site laboratories, TMC® Labs. TMC® produces INTERNET TELEPHONY® Conference & EXPO, VoIP Developer Conference? and Global Call Center Outsourcing Summit?. TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit http://www.tmcnet.com for more details.
- Contact Information
- Angela Ticknor
- IEX Corporation, a Tekelec company
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