Clinical Xpert Navigator from Thomson Reuters Is Named Best Mobile Data System in the KLAS Awards — for Seventh Consecutive Year
Ann Arbor, MI — The Healthcare business of Thomson Reuters announced today that its Clinical XpertTM Navigator has been named the Category Leader for Mobile Data Systems in the latest “Top 20 Best in KLAS Awards: Software & Professional Services” report.
This is the seventh consecutive year that the Navigator solution (formerly MercuryMD MData) has been ranked number one.
Clinical Xpert Navigator beat the competition in virtually every major category evaluated by KLAS, a research firm that monitors and reports on the performance of healthcare technology vendors. In compiling the report, KLAS assesses vendor performance through a process that includes confidential customer interviews with chief information officers, healthcare executives, managers, and clinicians.
Customers awarded Clinical Xpert Navigator outstanding scores on primary indicators such as “money’s worth,” “quality and timeliness of interfaces,” and “helps your job performance.” And Navigator scored 94 percent or higher on key business indicators such as “would buy again,” “recommend to a friend/peer,“ and “client’s best or one of the best vendors.” In addition, Navigator scored 8.41 out of a possible 9 points on the overall product quality rating.
"The KLAS rankings identify the healthcare IT vendors that excel in providing high quality products and excellent customer service,” said Jason Hess, General Manager, Clinical Research for KLAS Research. “Thomson Reuters customers continue to show their satisfaction with the Clinical Xpert Navigator solution by again ranking them as the best vendor for Mobile Data Systems.”
Thomas Hegelund, Executive Vice President of the Healthcare business of Thomson Reuters, said this recognition illustrates the company’s market leadership in mobile data systems for healthcare providers. “Our number one goal is to provide solutions that help our customers improve their clinical performance — and to support these products with first-class customer service,” Hegelund said. “We do this by listening to our customers, understanding their needs, and using these insights to guide continued investment in product development. Over the past year, for example, we’ve responded to hospitals’ needs by enhancing our clinical surveillance, charge capture, and handoff mobile functionality.”
About Thomson Reuters
The Healthcare business of Thomson Reuters produces insights, information, benchmarks and analysis that enable organizations to manage costs, improve performance and enhance the quality of healthcare. Thomson Reuters is the world’s leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare and media markets, powered by the world’s most trusted news organization. With headquarters in New York and major operations in London and Eagan, Minnesota, Thomson Reuters employs more than 50,000 people in 93 countries. Thomson Reuters shares are listed on the New York Stock Exchange (NYSE: TRI); Toronto Stock Exchange (TSX: TRI); London Stock Exchange (LSE: TRIL); and Nasdaq (NASDAQ: TRIN). For more information, go to www.thomsonreuters.com.
KLAS is a research firm specializing in monitoring and reporting the performance of healthcare vendors. KLAS’ mission is to improve delivery, by independently measuring vendor performance for the benefit of our healthcare provider partners, consultants, investors, and vendors. Working together with executives from over 4500 hospitals and over 2500 clinics, KLAS delivers timely reports, trends, and statistics, which provide a solid overview of vendor performance in the industry. KLAS measures performance of software, professional services, and medical equipment vendors. For more information, go to www.KLASresearch.com, email marketing@KLASresearch.com, or call 1-800-920-4109 to speak with a KLAS representative.
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