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Xerox Leads Worldwide Market Share in Managed Print Services


ROCHESTER, N.Y. -- According to a new report from Gartner, Inc., Xerox Corporation (NYSE: XRX) ranked as the worldwide market share leader in Managed Print Services (MPS) based on revenue. Xerox believes this data further validates its approach to provide services and solutions that deliver business value1.

Xerox/Fuji Xerox captured 53 percent of MPS revenues worldwide in 2007; and in North America alone, Xerox accounts for 56 percent of the MPS market.

“This is another positive evaluation Xerox has received from Gartner, the first being our placement in the ”Magic Quadrant for Managed Print Services Worldwide2“ and most recently our position in the Leaders Quadrant in the ”Magic Quadrant for MFPs and Printers3,“ said Stephen Cronin, president, Xerox Global Services. ”We believe the Gartner reports, along with the significant cost savings and productivity gains we’re achieving for our customers, speak to our leadership position on both the product side and in the MPS space"

Ownership for document output is usually fragmented across organizations and departments. With Xerox Office Services’ comprehensive Lean Six Sigma-based approach, customers are able to determine the actual costs associated with printing, copying and faxing across all offices. The assessment also tracks how often and when multi-vendor copiers, printers and other hardware devices are being used. Armed with this information, Xerox designs an output strategy that not only meets workplace requirements, but also increases efficiency while reducing waste.

In addition to maintaining its own equipment, Xerox currently manages more than a million competitive devices in customers’ offices worldwide; which includes help desk, break-fix, supplies, service level agreements and procurement.

More information about Gartner, and access to the report, is available at A cost may be associated with accessing the full report.


¹Gartner “Dataquest Insight: Managed Print Services Market Will Show Strong Growth as Enterprises Seek to Cut Costs” by Cecile Drew et al. November 12, 2008.

²Gartner “Magic Quadrants for Managed Print Services Worldwide” by K. Weilerstein, et al. September 25, 2008.

3 Gartner “Magic Quadrant for MFPs and Printers” by Don Dixon, et al. December 9, 2008.

*The Magic Quadrants are copyrighted 2008 by Gartner, Inc. and are reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


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