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Leading Service and Support Professionals Share Their Expertise with Members


Santa Barbara, CA, December 17, 2008 - (, an online resource dedicated to enabling organizations to deliver world-class customer service and support, has announced the addition of several new articles, authored by leading industry experts, to the web site.
These content-rich pieces are intended to be another valuable resource for’s members, and can be immediately viewed at A selection of the latest offerings includes the following:
--First Call Resolution Revisited
By Rosanne D’Ausilio, Ph.D., President of Human Technologies Global, Inc

--Expecting Different Results?
By Peter J. McGarahan, Founder and President, McGarahan & Associates

--Disaster Recovery in Contact Centers: Benchmarks and Best Practices
By Donna Fluss, founder and President of DMG Consulting LLC is dedicated to providing our members with access to informative articles directly related to running a world-class support center,” said Carolyn Healey, Publisher, “These latest articles are important tools for any support organization interested in delivering exceptional service.” ( offers support professionals free membership, which gives them access to breaking news, research and tools to help them meet the high expectations of their customers and the needs of their employees. Members are senior-level professionals responsible for the help desk, customer support operation or overall IT operations for their company.

For more information:
Carolyn Healey


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