E-Plus Group and Atos Origin extend their successful IT outsourcing contract
Flexible IT services for improved business efficiency
Essen, Germany, Atos Origin, an international information technology services company and the E-Plus Group, Germany’s third-largest mobile telecommunications provider and a subsidiary of KPN, today announce the renewal of their IT outsourcing agreement for a further five years. Atos Origin will provide the IT services for 21 business processes including IT infrastructure and application development services.
An innovative IT Outsourcing approach
Atos Origin and the E-Plus Group decided together to move from a ‘classic’ IT-Outsourcing to a ‘Flexible IT’ contract to further strengthen the customer-supplier relationship and to enable the E-Plus Group to respond faster to changing business needs. Within the new ‘Flexible IT’ contract, Atos Origin is taking over the end-to-end responsibility for 21 business processes from Retail Postpaid Order Management through to Retail Postpaid Billing and Interconnect Billing and will be paid for the services that it delivers rather than a cost agreed upfront. For example, in the case of retail postpaid order management, Atos Origin’s fees are based on the number of new E-Plus postpaid contracts.
“Many companies talk about flexible IT; we are implementing it“, says Thomas Weber, IT Director of E-Plus. ”Under the new contract, IT will provide a real contribution to business results and the E-Plus Group can continue to concentrate on its core competence, for example its successful brands and the individual customer support".
“We are delighted that the E-Plus Group has renewed its trust in Atos Origin as its strategic IT partner. Since 2004, we have been supporting them as they adapt to fast-paced business changes ”, says Winfried Holz, CEO of Atos Origin in Germany and Central Europe. “Today, we are working with them to ensure that their IT strategy remains closely aligned to their business and will deliver new and innovative solutions where it will help them to meet their objectives faster.”
Extension of this deal highlights the longstanding successful business relationship
Atos Origin has been working with the E-Plus Group since 2004, when it signed an IT Outsourcing agreement to take over the IT operations and to manage the IT infrastructure and applications. Since the start of the cooperation, Atos Origin has helped the E-Plus Group to significantly reduce costs and to continually improve service, so that today the desktop support service scores consistently over 90%.
With over 20 years experience and expertise in the telecoms market, Atos Origin provides consulting, systems integration and outsourcing services to 350 customers including major telecom operators around the world. Atos Origin delivers innovative solutions that help telecoms, media and content service providers to address their key business issues, transform their IT systems, reduce costs and roll-out new functionalities. Atos Origin’s expertise spans every aspect of the telecoms industry, including fixed and mobile fully convergent billing, next generation intelligent networks, innovative value-added services, as well as BSS and ERP outsourcing. The Group’s turnover in the telecoms industry is close to €1 billion.
About Atos Origin
Atos Origin is an international information technology services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company’s annual revenues are EUR 5.8 billion and it employs over 50,000 people in 40 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and has a client base of international blue-chip companies across all sectors. Atos Origin is quoted on the Paris Eurolist Market and trades as Atos Origin, Atos Worldline and Atos Consulting.
About E-Plus Group
The E-Plus Group is the challenger on the German mobile communications market. Simple services tailored to actual customer needs, severing the link between subsidised end devices and tariffs, and a major reduction in call and data charges can be traced back to the initiative of the third-largest mobile network operator in Germany. As a result of innovative business models, modern structures and strong partnerships the E-Plus Group was able to significantly strengthen its market position and is growing faster and more profitably than the market. Since 2005 E-Plus Mobilfunk GmbH und Co. KG has developed into a family of brands offering target group-specific services. E-Plus is the first multi-brand company to break new ground in mobile communications in Germany. The flat-rate brand BASE and the mobile discounters simyo and blau.de complete the full range of services for private and business customers of the E-Plus brand. AY YILDIZ is the first mobile brand for the Turkish community in Germany. Vybemobile is the first phone and music brand to appeal to young music lovers. The partners of the E-Plus group also include several service providers and many other brands, such as AldiTalk (MedionMobile) and Viva (German music TV station). 17 million customers are using the network of the E Plus Group to make calls and send text messages or data. The Group generates an annual revenue of approximately €3 billion (2007) and employs 2,400 people (FTE) in Germany.
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