Allconnect, Inc. Opens State-of-the-art Call Center in St. George, Utah Doubling Its Capacity
ST. GEORGE, Utah -- Dec. 28, 2004 -- Allconnect, Inc., the leading provider of household relocation services, today announced the opening of its new 25,600 square-foot call center in St. George, Utah on January 12, 2005. The center will employ up to 250 people.
“Our new Utah facility expands our reach in the Western United States. The St. George location was chosen over eight site finalists because of the redundant fiber-optic availability, a favorable labor market, and Mountain time zone,” said Mark Miller, Allconnect’s Chairman and Chief Executive Officer.
The St. George call center is expected to process over one million inbound calls from across the nation in 2005. Allconnect invested more than $1 million on interiors, furniture and hi-tech equipment to retrofit the facility to its needs.
“We are delighted to have Allconnect in our community,” said Scott Hirschi, director of the Washington County Economic Development Council. “We believe the community and Allconnect will be a good match--with the community providing excellent employees, and Allconnect providing quality employment opportunities.”
Allconnect associates at the new center will enjoy an amount of work space on the high end of industry standards. Each 30-square-foot work area will be equipped with Voice Over Internet Protocol and 17-inch flat screen monitors on adjustable arms that allow associates to receive calls while sitting or standing.
The opening of the new center in the Mountain Time Zone significantly expands Allconnect’s reach into the western half of the nation and doubles its call handling capacity. The eastern portion of the country continues to be serviced by the company’s Atlanta facility.
“Our mission is to enhance consumer relocation experiences by significantly reducing the time and effort required to establish residential services in their new home,” said Miller. “The quality of our personal advisors is critical to achieving our mission, and we are very excited about our new Utah team.”
About Allconnect: Allconnect, Inc. is an Atlanta, Georgia-based company founded in 1998 to help people during their relocation process. The company establishes a number of residential services for consumers, including power, telephone, sewer, cable television, Internet, newspaper, and lawn care all in one call, and at no cost to consumers.
About St. George, Utah: St. George, Utah is located in the southern region of Utah about 110 miles from Las Vegas in a low-elevation region with a warm climate and has a population of 70,000. St. George is known as “Utah’s Dixie,” for the fact it was settled during the Civil War, and has an agricultural industry, including cotton and figs. Washington County has a population of about 125,000.
The St. George metropolitan statistical area was the fastest growing in the U.S. between 1990 and 2000 at a rate of 86 percent.
Allconnect by the numbers
1998--year in which Allconnect was founded in Atlanta by R. Lee Pritchard
325--number of current Allconnect employees
Over 559,000--number of Allconnect customers in 2004
Over 996,000--number of Allconnect customers estimated in 2005
$18 million--revenue Allconnect generated in 2004
$35 million--projected revenue in 2005
27--number of major power companies with which Allconnect currently partners (10% of the U.S. market)
18.5 million--households expected to move, across town, state or the country, during the next year (15-20% of total U.S. households)
$9,400--amount the average homeowner spends in a 90-day period around a move
$170 billion--annualized spending around the relocation event
63% of consumers both say that providers don’t care about them and that they would obtain home services from a single provider if possible
94% of Allconnect customers would recommend the service to others
20 seconds--maximum amount of time that passes before 80 percent of all incoming calls to Allconnect are answered
zero--cost to consumers for establishment of home services using Allconnect
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- Allconnect, Inc.
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