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UPS Expands Healthcare Options with New Puerto Rico Facility


MIAMI - UPS (NYSE: UPS), the world’s largest package delivery company and a global leader in supply chain solutions, is expanding its options for healthcare customers with the addition of a new state-of-the-art facility in Puerto Rico.

Set to open in the first quarter of 2009, the 150,000-square-foot facility will be capable of storing medical devices in addition to sensitive and perishable pharmaceutical and biotech products while augmenting a supply chain network for customers that provides timely delivery throughout the world.

The new facility, located in San Juan, also will offer healthcare customers the flexibility needed to facilitate new product introductions, meet time-critical commitments, reduce inventory management costs and streamline ordering and billing processes, all while providing maximum supply chain visibility. UPS will utilize the same validated technology platform employed in its U.S. and Canadian healthcare distribution centers, allowing for smooth implementations.

“Puerto Rico is among the leading markets for pharmaceutical and biotech product research and production worldwide,” said Jorge Castillo, UPS Puerto Rico country manager. “Our new facility will strengthen our distribution network and enrich customers’ opportunities for growth by providing greater global market access and lower cost-sourcing through the UPS network.”

UPS’s investment in the facility will allow it to better serve companies in the healthcare industry in the European Union, Latin America and the Caribbean in addition to the United States.

The new facility in Puerto Rico is opening at the same time as a previously announced 215,000-square-foot healthcare distribution facility in Roermond, The Netherlands. Together, these two facilities will expand UPS’s existing global healthcare network to 25 facilities.

A recent UPS survey of decision makers in the pharmaceutical, medical device and biotech industries conducted by Harris Interactive identified various areas in which companies are planning to make changes to their supply chain models in the near future. Among the immediate changes companies plan to make is working with third-party logistics companies, such as UPS.

“Our healthcare services are among the most advanced systems in the industry and as a result, UPS provides peace of mind by effectively managing customer supply chains,” said Bill Hook, vice president, global strategy, UPS Healthcare. “Our investments allow us to provide first-class service to the global pharmaceutical industry.”

With an increase in temperature-sensitive healthcare products entering the market, pharmaceutical and biotech companies are turning to UPS for the storage, distribution and transportation of their products. UPS provides special service offerings including UPS Proactive ResponseSM, a 24-hour proactive monitoring service for healthcare products that notifies customers of potential delays in the supply chain, therefore reducing risk of product loss. For air freight shipments, UPS Temperature TrueSM is an around-the-clock monitoring service that tracks up to 21 shipment milestones and helps ensure the integrity of temperature-sensitive products.

UPS (NYSE: UPS) is the world’s largest package delivery company and a leading global trade expert equipped with a broad portfolio of solutions, including comprehensive logistics, compliance and temperature-sensitive transportation services for the healthcare industry. Headquartered in Atlanta, Ga., UPS serves more than 200 countries and territories worldwide. The company can be found on the Web at To get UPS news direct, visit For information about UPS healthcare, visit


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