Convergys Wins Two Speech Technology Excellence Awards
Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that Technology Marketing Corporation (TMC), publisher of Customer Interaction Solutions, has awarded Convergys two Speech Technology Excellence Awards. The magazine honored Convergys’ SpeechPort and Intervoice Voice Portal. Customer Interaction Solutions has been the leading publication in CRM, call centers, and teleservices since 1982.
Convergys SpeechPort is the largest and one of the most secure speech platforms in the market serving the needs of clients across financial services, government, transportation, and retail. Convergys SpeechPort currently supports the world’s largest VXML application for a leading bank, handling more than 250 million calls annually. SpeechPort is an on-demand platform available either in a turn-key hosted model (hosted by Convergys) or an open hosted model (speech applications reside on servers on the client’s premise).
Intervoice [R] Voice Portal from Convergys is a standards-based, enterprise solution that provides media management and enables the creation and execution of call control, voice, and multimodal applications. Intervoice Voice Portal, from Intervoice, accelerates application development and deployment, leverages existing infrastructure with an extensible, standards-based development and runtime environment, personalizes customer experiences, and provides information on users’ terms.
“Consumers today are increasingly demanding automated solutions that empower them to self-serve anytime, anywhere. We see an increasing number of companies adopting our speech solutions as a key component of their customer experience strategy. The awards recognizing these two outstanding solutions confirm that Convergys has leading technologies to meet our clients’ needs for improving their customers’ experience while reducing costs,” said Mike Betzer, president of Relationship Technology Management at Convergys.
“Convergys SpeechPort and Intervoice Voice Portal have proven their superior capabilities and have ultimately improved the bottom line for their customers,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “Convergys has demonstrated to our editors that its products are innovative and leaders in the speech technology industry.”
Customer Interaction Solutions has been covering call center technology for over two decades and has seen the progression of primitive predictive dialers and recording systems, full CTI integration, and IP-PBXs with remote VoIP call center agents. The 2008 Speech Technology Excellence Awards recognizes companies that have made significant contributions to improving speech applications for their clients.
Intervoice, now part of Convergys, partners with companies to strengthen their relationships with customers and employees through a portfolio of software and professional services that enables innovative voice portal, IP contact center, hosted and mobile messaging, and self-service applications that empower millions of people every day.
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