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Nortel to Help Enhance Guest Experience at First Shangri-La Hotel in North America


Providing Unified Communications Solution for January 2009 Opening in Vancouver

VANCOUVER, British Columbia – Shangri-La Hotels and Resorts ** brings its legendary hospitality to life for the first time in North America when the new Shangri-La Hotel, Vancouver opens in January 2009 with state-of-the-art technology including Unified Communications from Nortel* [NYSE/TSX: NT ].

This 119-room hotel, located in a landmark new building in the heart of Vancouver, will feature fast, easy access to personalized services – from messaging and mobility to room service and reservations – using Nortel technology but without allowing technology to intrude. No color touch-screen phones, for example, will impose on the serene, ’no-tech’ atmosphere of guest rooms.

To help create this paradise, Nortel and channel partner TELUS ** will provide Nortel Unified Communications technology behind the scenes to seamlessly integrate voice, data and mobility services. This means staff will be reachable and available anywhere in the hotel at any time, allowing them to receive and respond to every guest request on a timely basis.

Unified communications technology is also expected to promote greater staff efficiency and satisfaction, an important consideration in an industry where recruiting and retaining top-notch employees is critical to creating a memorable guest experience.

“Enhancing the guest experience is our top priority, and having staff reachable anywhere in the hotel at any time through intuitive, easy-to-use technology is a key part of our strategy,” said Stephen Darling, regional vice president and general manager, Shangri-La Hotel Vancouver. “We have confidence that Nortel’s solution will play an important role in helping us deliver both guest and employee satisfaction.”

“Nortel is helping Shangri-La Hotel Vancouver create a unique retreat from a busy, frantic, hyperconnected world,” said Joel Hackney , president, Enterprise Solutions, Nortel. “The real challenge is to do this without losing the benefits of being connected. That’s a tall order, but Shangri-La trusts that we’re up to the challenge.”

In addition to helping Shangri-La Hotel Vancouver create a relaxing environment for its guests, Nortel’s energy-efficient wired and wireless data networking will also help manage costs and reduce environmental impact. Third-parties have shown that Nortel data networking products provide up to 20 times the performance and seven times the resiliency of competitive solutions while consuming up to 40 percent less energy and costing up to 50 percent less to own and operate.***

The unified communications solution for Shangri-La Vancouver will include Nortel’s Communication Server 1000 , Ethernet Routing Switch 5500 Series and 4500 Series , Hospitality Messaging Server 400 , Contact Center 6.0, Wireless LAN 2300 Series and a variety of fixed and mobile IP phones .

Nortel is transforming the hospitality industry with innovative technologies and strategic services that can help enhance the guest experience, generate new revenues and improve operational efficiencies for hotels, resorts, casinos, stadiums and arenas. Nortel hospitality customers include such well-known hotel chains as Marriott International, Starwood Hotels & Resorts Worldwide and Hilton Hotels.

About Shangri-La Hotels and Resorts

Hong Kong-based Shangri-La Hotels and Resorts, Asia Pacific’s leading luxury hotel group, currently owns and/or manages 57 hotels under the deluxe Shangri-La and mid-market Traders brands, with a rooms inventory of over 28,000. The group has over 50 projects under development in Austria, Canada, mainland China, France, India, Japan, Macau, Maldives, Philippines, Qatar, Seychelles, Taiwan, Thailand, United Arab Emirates, United Kingdom and the United States. For more information and reservations, please contact a travel professional or access the website at .

About Nortel

Nortel is a recognized leader in delivering communications capabilities that make the promise of Business Made Simple a reality for our customers. Our next-generation technologies, for both service provider and enterprise networks, support multimedia and business-critical applications. Nortel’s technologies are designed to help eliminate today’s barriers to efficiency, speed and performance by simplifying networks and connecting people to the information they need, when they need it. Nortel does business in more than 150 countries around the world. For more information, visit Nortel on the Web at . For the latest Nortel news, visit .

Certain statements in this press release may contain words such as “could”, “expects”, “may”, “anticipates”, “believes”, “intends”, “estimates”, “targets”, “envisions”, “seeks” and other similar language and are considered forward-looking statements or information under applicable securities legislation. These statements are based on Nortel’s current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which Nortel operates. These statements are subject to important assumptions, risks and uncertainties, which are difficult to predict and the actual outcome may be materially different from those contemplated in forward-looking statements. For additional information with respect to certain of these and other factors, see Nortel’s Annual Report on Form10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC. Unless otherwise required by applicable securities laws, Nortel disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

*Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks. TELUS is a trademark of TELUS Corporation.
**This is a 3rd party link as described in our Web linking practices .
*** The Tolly Group Report Number 208298 , July 2008, reported the results of a power consumption evaluation of six Nortel converged data network products consisting of large and medium core and wiring closet Ethernet Routing Switches (ERS), enterprise branch office routers, and IP phones compared to similar Cisco products on the basis of power consumption and heat dissipation, and five-year operational cost. See also the Tolly Group Report Number 208275, January 2008, and Info-Tech Research Group Report (January 30, 2008). “Cisco Energy Tax” refers to up to 40 percent energy consumption savings when using these Nortel products instead of comparable Cisco products. Cisco is a registered trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.


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