Atos Origin is helping the Paris Chamber of Commerce and Industry to redesign its Customer Relationship Management with the Selligent solution
The Paris Chamber of Commerce and Industry (CCIP) has chosen Atos Origin, a key player in information technology services, and Selligent, a provider of latest-generation CRM solutions, to redesign its Customer Relationship Management (CRM) system. This strategic project will support the CCIP’s efforts to further improve its response to the needs of the companies and creators in its territory. The CCIP’s aim is to develop the services offered to the 380,000 companies in the Paris, Hauts-de-Seine, Seine-Saint-Denis and Val-de-Marne départements.
The Paris Chamber of Commerce and Industry has embarked upon a project to transform its organisation and position the customer even more centrally at the heart of its processes. The objectives of this new approach are to improve service to its business customers, provide them with a more legible offering and implement regular follow-up of the actions undertaken. To create effective foundations, the CCIP has entrusted Atos Origin with the implementation of a Customer Relationship Management (CRM) system based on Selligent’s CRM solution.
The mission entrusted to Atos Origin encompasses studying the CCIP’s business processes in order to take advantage of opportunities for simplification, standardisation and cross-discipline aspects, while improving the sharing of customer knowledge with the introduction of shared practices and tools.
Atos Origin’s services include:
* defining and managing the implementation of CRM governance
* formalising target CRM processes in advance and defining change management as well as monitoring its implementation
* implementing the application
* training of the 650 users, documentation and communication media
* maintaining the CRM solution
* transferring skills to the CCIP’s teams on completion of developments.
The 650 users will use the Selligent X@ v7.5 application. The CCIP was attracted by the ease of use of this software, in addition to the publisher’s ability to offer a solution covering the many functionalities required.
“In considering the performance and quality of the services offered by the CCIP, we realised the need to focus our efforts on our customers’ expectations. Atos Origin and Selligent demonstrated their ability to listen and analyse and to provide us with a very competitive response, in terms of services (consulting, training, implementation as well as operational maintenance of the future CRM solution) and a rational and progressive implementation according to the requirements expressed,” explained Guy Scheidt, Deputy Project Manager of the Contact Centre/Customer Relationship Management project at the Paris Chamber of Commerce and Industry.
“Our experts have recognised experience and a proven methodology in the implementation of customer relationship management solutions. These extremely complex projects require close cooperation between all stakeholders. They involve a complete review of business processes and a reorganisation of a company’s activity. We are very happy that the CCIP has entrusted us to support the implementation of this major project to develop its commercial strategy" stated Philippe Bouchet, Client Partner Public Sector, Atos Origin.
“The agility of the Selligent offering is designed to meet complex and changing needs, while retaining a pragmatic approach. The CCIP, which is redesigning its entire sales, marketing and customer care activities, is a perfect example. Thanks to our partnership with Atos Origin and the wealth of coverage of our offering, we are able to provide the CCIP with a very competitive solution, encompassing a rational implementation project and openings onto future projects,” explained Jean-Francois Hernandez, Business Engineer Public Sector Manager, Selligent.
About the Paris Chamber of Commerce and Industry
At the service of companies, the Paris Chamber of Commerce and Industry (CCIP) is a public institution managed by 80 elected business managers. They work with public authorities on major economic issues, putting forward legislative developments designed to boost the competitiveness of companies and regions.
Every day, the CCIP’s advisers provide entrepreneurs with practical assistance in the creation, development and transmission of their business. Continuously updated, this support changes in response to evolving requirements in the field.
The CCIP’s schools train 14,000 young people every year - including 4,000 apprentices – and 30,000 adults in continuing education. The company is the focus of its educational projects and programmes, continuously adapted to reflect changes in the labour market.
On the strength of its expertise in trade fairs, conferences and exhibitions, the CCIP has come together with the Unibail-Rodamco group to create two entities: VIPARIS, which manages nine major exhibition sites, and COMEXPOSIUM, which organises exhibitions and events. The objective is to give the Paris region greater resources to face up to European and international competition and therefore boost its attractiveness.
About Atos Origin
Atos Origin is a key international player in the information services sector. Its business is turning client vision into results through the application of consulting, systems integration and managed operations.
Atos Origin’s annual turnover is 5.8 billion euros and it employs 50,000 people in 40 countries. Atos Origin is the worldwide information technology partner to the Olympic Games and has a client base of international blue-chip companies across all sectors. Atos Origin is quoted on the Paris Eurolist Market and trades as Atos Origin, Atos Worldline and Atos Consulting.
Selligent is a European provider of CRM solutions (Customer Relationship Management). Since its creation in 1990, it has established itself as a specialist in collaborative solutions aimed at boosting the organisation and action of teams in direct contact with customers, prospects and business relationships.
Its solutions enable marketing, sales, customer care and consulting departments to develop powerfully interactive, effective and sustainable relationships with all their contacts and ecosystems.
Selligent offers a unique approach combining agility, pragmatism and implication to support the success of CRM projects.
Based in Belgium, France and Germany, Selligent covers most European countries and is actively working to develop its networks of distributor and integrator partners.
For further information, visit our website http://www.selligent.com/.
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