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Major Global Bank Uses Business Service Management by BMC Software to Manage Entire I.T. Infrastructure Worldwide


* BBVA deploys key pieces of BSM to manage across both mainframe and distributed infrastructure
* 35 million customers in 32 countries benefiting from improved business responsiveness, service quality
* Bank spurs IT innovation and business alignment with BMC Atrium CMDB and BMC ITSM v7

LONDON – BMC Software (NYSE: BMC) today announced that Banco Bilbao Vizcaya Argentaria (BBVA), one of the world’s largest banks and financial services providers, has implemented BMC Atrium Configuration Management Database (CMDB) and BMC IT Service Management v7, two key parts of BMC’s Business Service Management platform.

“Being competitive in today’s market is vital,” said Arturo Gil Valhermoso, Service Manager, BBVA. “We must maintain a tight cost structure while also delivering the best quality service to our customers. We also recognized that in order to meet our revenue and profit growth goals, we needed to change the way we managed IT services.”

By adopting BMC’s Business Service Management (BSM) approach, BBVA can now better manage its infrastructure, improving quality of service and time to recovery for BBVA customers in 32 countries through a comprehensive IT service management system based on IT Infrastructure Library® (ITIL®) best practices. The broad implementation includes a new IT delivery and support platform, improved infrastructure monitoring and an IT service catalogue that links IT and business data, leveraging BMC Atrium CMDB as IT’s “single source of truth” to inform management processes.

“With BMC Atrium CMDB we have vastly improved infrastructure monitoring, service performance and availability while enhancing our IT management processes,” continued Gil Valhermoso. “It not only helps us connect business departments and assess business impact, but also enables us to manage IT services in an integrated way, providing the backbone for investment in other key IT service management processes.”

Historically, BBVA’s IT organization was tasked with time-consuming, meticulous maintenance projects. By prioritizing services based on their potential impact on business performance, BBVA can now guarantee the continuous availability of services that support the bank’s various branches, ensuring that commercial operations are conducted without IT interruptions. BMC Atrium CMDB provides greater control of the IT service environment, helping system administrators to rapidly discover and resolve incidents and potential service outages before they affect users, as well as ensuring compliance with regulatory, quality, security and cost requirements.

BBVA also utilizes a comprehensive set of BSM solutions for both its mainframe and distributed systems, including BMC Remedy ITSM, BMC Service Impact Manager, BMC MAINVIEW SRM and BMC Performance Manager. In addition, upcoming implementations of BMC Atrium Orchestrator and BMC ProactiveNet Analytics will extend the value of IT investments through increased automation, process improvement and intelligent event management.

“BBVA’s commitment to IT excellence is one reason why it is the award-winning financial institution it is today,” said Cedric Pech, BMC’s Director for Southern EMEA. “The financial services industry leads the way in terms of the centrality and importance of IT-delivered business services. With BMC’s BSM solutions, BBVA has centralized management of its IT services and improved both the organisation’s understanding and leverage of IT’s business contribution.”

About BMC Software

BMC Software is a leading global provider of enterprise management solutions that empower companies to automate their IT and prove its business value. Delivering Business Service Management and Service Automation, BMC solutions span enterprise systems, applications, databases and service management. For the four fiscal quarters ended June 30, 2008, BMC revenue was approximately $1.78 billion. For more information, visit

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