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Met Home Warranty Corporation Improves Customer Service With Three Strategies


NASHVILLE, TN., Jan. 4, 2006 -- A leader in innovative service, Met Home Warranty has further enhanced its capabilities to ensure that customers receive the highest level of service possible.
With offices throughout North America, as well as a dedicated network of certified service providers Met Home Warranty’s commitment to customer satisfaction has again raised the bar in the home warranty industry.
“I’m proud of our dedication to satisfying customers,” says Richard Janzen, CEO of Met Warranty Corporation, “and I’m thrilled to see us develop a new way to keep them happy. After all, they’re the reason we’re in business.” Janzen is speaking of Met Home Warranty’s latest developments: a new name, new website, and a flexible design-a-plan.
“The name change from Remax was necessitated to help serve our clients better: it set us apart from other companies with similar names.” Janzen says. “There’s less confusion: we’ve clarified our purpose for those seeking home warranties.”
Another change implemented recently was a revamped website. Janzen proudly points out that change wasn’t done merely for the sake of change, but rather to help serve customers better. “We’re striving to become the place to go when you’re looking to improve your home, when you’re looking to buy or sell a home more effectively, and when you want high-quality, unbiased information on homes and home warranties.” Janzen says. To that end, they’ve started rolling out RSS feeds of real estate and mortage information, as well as resource pages that help home owners confidently manage the biggest investment of their life.
The changes also include an opt-in newsletter, blogs, and “other cutting edge technologies” hints Janzen.
Their design-a-plan is a crowning jewel in the home warranty industry. Customers can purchase a base plan or premium plan and add to it as they see fit. That way, Janzen points out, customers get the coverage they want and need without paying for coverage they don’t.
When asked why Met Home Warranty does all this when they have already seen success, Janzen proudly says:
“We’re on the cutting edge of technology and home warranties in order to be on the cutting edge of customer service!”


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