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NICE SmartCenter Selected by Canada’s WestJet Airlines


IEX TotalView Workforce Management and Performance Management solutions selected

Ra’anana, Israel - NICE Systems Ltd. (NASDAQ: NICE), the global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, today announced WestJet Airlines Ltd., Canada’s leading low-cost airline, has selected the integrated NICE SmartCenter solutions for workforce management and performance management. These integrated solutions were selected based on their ability to meet WestJet’s business requirements and stringent technology standards.

IEX TotalView system will improve WestJet’s forecasting and scheduling processes. As a result, WestJet will be able to operate its contact center business in a more efficient and effective manner. Through this deplo yment, the company expects to see increased staffing efficiency, lower telecom costs, and increased agent empowerment, among other returns. Combining the workforce management and performance management solutions offers WestJet even greater power and performance. The performance manager solution will aggregate data from WestJet’s critical contact center solutions, such as the workforce management system and its ACDs, to provide a broader and deeper understanding of the business through a unified view of the business.

“We strive to provide our guests with an amazing experience,” said Todd Peterson, Director of Operations for WestJet’s Distribution team. “With the workforce management system’s proven track record of success, and the performance management solution’s comprehensive capabilities, I’m confident that these NICE SmartCenter solutions will enable us to further enhance the Guest experience we provide, while lowering costs and promoting continued success for our people”.

Debbie May , president of IEX Corporation, a NICE Systems company added, “We are excited to have WestJet as a client. Their decision to make the switch to IEX TotalView is evidence of the solution’s differentiated business value. IEX TotalView continues to be the workforce management solution of choice for sophisticated contact centers. Coupling it with the Performance Manager solution demonstrates the added value of tight integration between workforce management and performance management while highlighting the growing market trend toward selecting vendor-developed solutions instead of developing in house.”

About WestJet
WestJet Airlines Ltd. is Canada’s leading low-fare airline, based in Calgary, Alberta. Feature fleet of New Generation Boeing 737’s: 737-600’s, 737-700’s, and 737-800’s. Guest service features single class leather seating and Bell Express Vu. WestJet’s corporate mission is to enrich the lives of everyone in WestJet’s world by providing safe, friendly, and affordable air travel. WestJet’s corporate vision is by 2016, it will be one of the five most successful international airlines in the world providing our guests with a friendly and caring experience that will change air travel forever. WestJet is publicly traded on the Toronto Stock exchange, stock symbol WJA. For more information, visit

About IEX
IEX Corporation, NICE Systems Ltd. company, is a leading provider of feature-rich, scalable workforce management and performance management solutions that enable contact centers to improve planning and scheduling, enhance performance and streamline tasks. With a strong global presence, IEX solutions are used in over 50 countries with over a million agents at more than 3,000 contact center sites. Both the award-winning IEX TotalView Workforce Management system and the Performance Manager solution are part of NICE SmartCenter. NICE SmartCenter combines workforce and performance management with quality management, interaction analytics, compliance, coaching and customer feedback within a service-oriented architecture. For more information about IEX, visit

About NICE Systems
NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions solutions and value-added services, powered by the convergence of advanced analytics of unstructured multimedia content and transactional data – from telephony, web, email, radio, video, and other data sources. NICE’s solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security. NICE has over 24,000 customers in more than 135 countries, including over 85 of the Fortune 100 companies. More information is available at

Trademark Note: 360° View, Alpha, ACTIMIZE, Actimize logo, Customer Feedback, Dispatcher Assessment, Encorder, eNiceLink, Executive Connect, Executive Insight, FAST, FAST alpha Blue, FAST alpha Silver, FAST Video Security, Freedom, Freedom Connect, IEX, Interaction Capture Unit, Insight from Interactions, Investigator, Last Message Replay, Mirra, My Universe, NICE, NICE logo, NICE Analyzer, NiceCall, NiceCall Focus, NiceCLS, NICE Inform, NICE Learning, NiceLog, NICE Perform, NiceScreen, NICE SmartCenter, NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse Compact, NiceVision, NiceVision Alto, NiceVision Analytics, NiceVision ControlCenter, NiceVision Digital, NiceVision Harmony, NiceVision Mobile, NiceVision Net, NiceVision NVSAT, NiceVision Pro, Performix, Playback Organizer, Renaissance, Scenario Replay, ScreenSense, Tienna, TotalNet, TotalView, Universe, Wordnet are trademarks and/or registered trademarks of NICE Systems Ltd. All other trademarks are the property of their respective owners.

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to changes in technology and market requirements, decline in demand for the Company’s products, inability to timely develop and introduce new technologies, products and applications, difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel, loss of market share, pressure on pricing resulting from competition, and inability to maintain certain marketing and distribution arrangements, which could cause the actual results or performance of the Company to differ materially from those described therein. We undertake no obligation to update these forward-looking statements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company’s reports filed from time to time with the Securities and Exchange Commission.


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