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ING Investor Day: focus on ING DIRECT


ING DIRECT is the main theme for the bi-annual ING Investor Day, held today in Madrid. Dick Harryvan, CEO of ING DIRECT and member of the Executive Board of ING Group, will introduce the conference by elaborating on ING DIRECT’s vision to become the world´s most preferred consumer bank through focusing on simple and low-cost products covering the main retail client needs, offering a superior customer experience and establishing a well diversified business across geographies and products. Industry-leading efficiency makes ING DIRECT well-positioned to offer its customers value-for-money in an increasingly competitive environment.

Presentations by ING DIRECT board members will show the benefits of investing in a range of simple products, providing income diversification and scale to the business. ING DIRECT will cover more than 75% of the global retail banking market, focusing on simple products that represent 70% of the global profit pool. ING DIRECT has shown solid income growth over the past six quarters despite challenging market circumstances. The franchise has grown at more than twice the speed of the global retail banking industry in the last five years, with the ambition to double retail client balances by 2013.

The Investor Day will be hosted by John Hele, Chief Financial Officer of ING Group. He will reiterate ING’s focus on collecting retail savings and reinvesting them to earn an attractive return. This business model entails a long-term policy of investing clients’ savings with a disciplined approach. Focusing on performance measurement, Mr. Hele will introduce two new additional Key Performance Indicators (KPIs) related to ING’s insurance business – operating income, based on margin analysis, and operating profit. Both new KPIs remove investment variances from ING’s Insurance results, providing an understanding of the long-term trends of the Insurance business.

Note for editors:

All presentations are available online. The plenary session by John Hele and Dick Harryvan from 08:00-09:30hrs CET and the wrap-up session by John Hele from 16:00-16:45hrs CET can be followed live via webcast on

If you are not able to view the webcast, you can also listen-in via telephone on the following numbers:

From the Netherlands: +31 20 794 8500

United Kingdom: +44 20 7190 1537

USA: +1 480 629 1989

Profile ING
ING is a global financial institution of Dutch origin offering banking, investments, life insurance and retirement services to over 85 million private, corporate and institutional clients in more than 50 countries. With a diverse workforce of about 130,000 people, ING is dedicated to setting the standard in helping our clients manage their financial future.


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