Alcatel-Lucent delivers always-on communications for Mont Blanc trail race through France, Italy and Switzerland
Paris, August 2008 — As an Official Partner in The external linkNorth Face® Ultra-Trail du Mont-Blanc® cross country footrace August 27-31, Alcatel-Lucent (Euronext Paris and NYSE: ALU) is providing voice and data communication solutions that deliver an “always-on” experience for organizers, runners, race volunteers, media and support teams to get the information they need — when they need it — in a challenging environment. Alcatel-Lucent equipment is being used at the Ultra-Trail du Mont-Blanc® headquarters in Chamonix and by over 1300 volunteers at 22 locations along the race route. Features include voice and web conferencing, document and application sharing, live and pre-recorded audio message delivery, emergency call routing, and toll-free numbers in the three countries crossed by the race.
Established in 2003, Ultra-Trail du Mont-Blanc® is the worldwide off-road race summit, bringing thousands of runners and volunteers from all over the world to a rugged, 166 kilometer course that crosses France, Italy and Switzerland and includes an elevation rise of over 9400 meters. Managing such a complex event requires superb logistical support, and this year Alcatel-Lucent solutions will provide the real-time communication foundation required to simplify the event’s organization.
The Alcatel-Lucent My Teamwork solution provides Ultra-Trail du Mont-Blanc® coordinators with voice and web conferencing with record/playback functionality, document and application sharing, and integrated email and calendaring capability. Live or pre-recorded voice messages will be delivered using the Alcatel-Lucent Automated Message Delivery System, which is being used for weather alerts and racer security and coordination. Emergency call routing, toll-free numbers, routing to groups from emergency units to catering, and setup using voice recognition in five languages will be provided by the Alcatel-Lucent OmniTouch Contact Center Interactive Voice Response product. All of these products and solutions streamline knowledge sharing and increase the effectiveness of staff and volunteers.
“Alcatel-Lucent solutions connect people,” said Tom Burns, who leads Enterprise activities globally for Alcatel-Lucent. “Our partnership with Ultra-Trail du Mont-Blanc® facilitates collaboration among people across multiple countries, lets people stationed remotely interact with headquarters, and ensures critical communication immediately reaches those who need the information, on any device. With so many people involved, dependable real-time communication is critical to the success of an event of this sort.”
“By partnering with The North Face® Ultra-Trail du Mont-Blanc®, Alcatel-Lucent enables secured transmission of information for our organization as well as for all Ultra-Trail du Mont-Blanc® participants – runners, volunteers, press, and spectators. This technology, which is implemented in a highly complex environment, finally enables us to share this sportive event with a wide audience,” said Michel Poletti, director of the race.
The specialized Alcatel-Lucent solutions deployed at Ultra-Trail du Mont-Blanc® are also used in the external link hospitality industry including stadiums and arenas. Improved, real-time communications among event coordinators, stadium employees and attendees over multiple types of devices before, during and after events improves productivity of support staff, cuts costs, supports public safety, and enhances the overall guest experience. Alcatel-Lucent continues to work with its customers to exceed their customers’ expectations.
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