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Chordiant and IBM Help Global Brands DAK and ING Strengthen Customer Relationships


Chordiant and IBM Help Global Brands DAK and ING Strengthen Customer Relationships.

CUPERTINO, Calif. & ARMONK, N.Y - Chordiant Software, Inc. (NASDAQ:CHRD), the leading provider of Customer Experience (Cx™) software and services, and IBM (NYSE:IBM) today announced an extended partnership to deliver Service Oriented Architecture (SOA)-based solutions to help global brands with high-volumes of customer interactions better meet consumer needs and improve customer relationships.

Chordiant and IBM have expanded their alliance for an additional five years with particular focus on global healthcare, communications, and insurance markets. To date, Chordiant and IBM have completed significant implementations with leading global brands across North America and Europe including:

* DAK - German health insurance provider DAK recently launched its ProDAK initiative to realign the organization around a stronger customer focus. ProDAK has optimized customer service and saved costs while improving the customer experience for its members.
* ING Bank Slaski (Poland) – The global financial institution needed to improve its front-office capabilities. The bank selected Chordiant Decision Management software to improve customer services, response and offers based on individual customer needs in real-time. IBM Global Business Services helped deploy the solution.

“Businesses globally are spending considerable time and resources on new customer experience initiatives to improve relationships and help drive organic growth,” said Mark Hanny, vice president of global ISV alliances, IBM. “IBM’s strength in hardware, software, and services combines perfectly with Chordiant’s expertise in decision-based front-office solutions for our chosen verticals.”

Chordiant and IBM’s SOA solutions are based on Chordiant’s advanced decision management solutions and multi-channel SOA platform, IBM WebSphere, DB2, Rational, and Lotus software, IBM hardware including System x™ and Power™ Systems servers, and systems integration expertise from IBM Global Business Services. These software offerings provide clients with:

* A single, comprehensive view of their customer interactions across any number of call center agents or channels;
* Enterprise-scale case management that provides a consistent customer response and tracking across all channels in an organization;
* Improved control over customer retention;
* An improved ability to maximize sales opportunities with seamless cross-selling;
* Reduced customer interface costs through real-time predictive and adaptive decisioning, providing consistent customer treatments in line with profitable, pre-defined business strategies.

Under the agreement, Chordiant will also tap the worldwide network of nearly 40 IBM Innovation Centers in new and emerging markets such as Asia and Eastern Europe to work side by side with IBM sales, marketing, technical experts and engineers to fine-tune skills and solutions.

“Our partnership with IBM gives us the global reach and deployment resources we need to complete large-scale projects, such as ING Poland, successfully,” said Steven R. Springsteel, chairman, president and CEO of Chordiant Software. “It’s a partnership that complements our strengths perfectly. As global brands continue to seek out ways to upgrade the management of their complex, multi-channel customer interactions, we look forward to continuing to partner with IBM to solve these real-world problems together.”

To learn more about IBM and Chordiant’s innovative activities in the healthcare payer space, visit the webcast titled, “Deliver a superior customer experience to health plan members while improving your bottom line,” at

About Chordiant Software, Inc.
Chordiant helps leading global brands with high-volume customer service needs deliver the best possible customer experience. Unlike traditional business applications, Chordiant Customer Experience (Cx) front-office solutions blend multi-channel interaction management with predictive desktop decisioning, enabling companies to capture and effectively anticipate and respond to customer behavior in all channels, in real-time. For global leaders in insurance/healthcare, telecommunications and financial services, this deeper understanding cultivates a lasting, one-to-one relationship that aligns the most appropriate value proposition to each consumer. With Chordiant Cx solutions, customer loyalty, operational productivity and profitability reach new levels of return. For more information, visit Chordiant at

For more information about IBM, visit

Safe Harbor Statement
This news release includes “forward-looking statements” that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as “believes,” “anticipates,” “plans,” “expects,” “will,” “would,” “guidance,” “projects” and similar expressions which are intended to identify forward-looking statements. There can be no assurance that other customers will adopt or deploy Chordiant solutions. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements. Other risks relating to Chordiant’s products are detailed under “Risk Factors” in Chordiant’s Quarterly Report on Form 10-Q for the fiscal quarter ended March 31, 2008.

These filings are available on a Web site maintained by the Securities and Exchange Commission at Chordiant does not undertake an obligation to update forward-looking or other statements in this release.

Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. The Customer Experience Company and Cx are trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.


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