Visual Voice Mail From Verizon Wireless Gives Customers A New Way To Manage Their Messages

BASKING RIDGE, NJ — The company with the nation’s most reliable wireless voice and data network today introduced Visual Voice Mail, a new application that lets customers manage their voice mail on their phones. Available today on the Voyager™ by LG, Visual Voice Mail provides an easy-to-use display screen with one-touch access to listen to voice mail messages. Customers can also delete, reply and forward their voice mail messages without having to listen to prior messages or voice instructions, making Visual Voice Mail ideal for busy professionals who want a more effective way to manage and respond to messages.

Visual Voice Mail allows customers to see a list of all of their voice mail messages with important information, such as date and time of receipt, as well as message duration, in order to prioritize and efficiently manage their voice mail messages directly from their phones. When a caller leaves a new voice mail message, the Visual Voice Mail application pops up, alerting the customer that a new voice mail message has been received. From the phone display, customers can select from a number of options, including call back, reply, forward, add to contacts, and archive message (to internal or external memory).

Customers can store up to 40 messages for 40 days – double the storage capacity and nearly double the retention time of Basic Voice Mail. In addition, customers can create up to 10 greetings, as well as up to 20 distribution lists and 50 distribution members to receive messages.

“Verizon Wireless recognizes that voice mail plays a large role in how customers conduct business and manage the balance between their personal and professional lives,” said Mike Willsey, executive director for marketing, Verizon Wireless. “With Visual Voice Mail, we’re able to offer customers more options to help them better prioritize voice mail messages from family, friends, colleagues, and business partners in a more timely and effective manner.”

Technology Providers
Verizon Wireless’ Visual Voice Mail service is powered by Alcatel-Lucent and Comverse. Alcatel-Lucent, a leading provider of messaging solutions worldwide, is deploying the Alcatel-Lucent 5150 Messaging Applications Broker (MAB) which provides enhanced notification and content delivery services for voice, text and video messages through an intuitive visual interface. Visual Voice Mail eliminates the need to dial-in and listen to messages in sequential order, making it easier for customers to manage messages. Alcatel-Lucent is also providing network integration services for Visual Voice Mail.

Comverse is a pioneer and market leader in Visual Voice Mail services, which are deployed over its InSight Next-Generation Voicemail Platform. Visual Voice Mail improves the customer experience with solutions for today’s diverse lifestyles and different technologies. New messages are delivered to the handset for one-click access, and message details are displayed at a glance.

Availability and Pricing
Verizon Wireless customers can find the Visual Voice Mail application on the Messaging menu under option 6 on their Voyager by LG phones. Visual Voice Mail is available for $2.99 monthly access, per line, plus airtime or megabyte charges and messaging fees, depending on a customer’s plan. Customers should take their Voyager by LG phones to any Verizon Wireless Communications Store to receive the free software update. Verizon Wireless expects to offer Visual Voice Mail on additional devices in the coming months.