Lewis Simons Named Executive Director of Online Customer Care for Cox Communications
ATLANTA – The appointment of Lewis Simons to Executive Director of Online Customer Care for Cox Communications Inc was announced today by Steve Gorman, Vice President, Online Strategy & Interactive Media.
In this role, Simons, in close partnership with customer care, will be responsible for building, managing and leading Cox’s e-care efforts. This includes implementing strategic goals designed to maximize the value of using online support for Cox Communications customers. Additional responsibilities include budget/ROI planning, and working with information technology to build and manage critical support systems.
In making the announcement, Gorman said, “Lewis’ in-depth knowledge of both online and offline support operations, combined with his passion for creating a world-class customer service experience, are uniquely suited for this position.”
Prior to joining Cox, Simons served as a Senior Manager for Dell, Inc where he was responsible for Support Call Center management, eSupport strategy development, support content management and online customer experience program oversight.
Simons holds a Bachelor of Science in Business Administration and has completed post graduate work at Central Missouri State University and The University of Phoenix.
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