Alabama Power ranks highest among large size utilities in the South in customer satisfaction study
A study just released by J.D. Power and Associates shows Alabama Power ranks highest in residential customer satisfaction among 13 large utilities examined in the South.
“It’s an honor to be recognized for our work to provide the greatest service possible to our customers,” said Charles McCrary, Alabama Power President and CEO. “For more than 100 years, the men and women of Alabama Power have sought to deliver reliable electricity to the people of Alabama. The J.D. Power and Associates award is a testament to them.”
The study factors include power quality and reliability, price, billing and payment, corporate citizenship, communications and customer service.
The study ranked both large and midsize utilities in the East, Midwest, South and West. Midsize utilities serve between 125,000 and 499,999 residential customers, while large utilities serve 500,000 or more.
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