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Aetna Reminds Members Affected By California Wildfires Where To Call For Help


Company is taking steps to help members get the care they need

WALNUT CREEK, Calif.— Aetna (NYSE: AET) is making it easier for members impacted by the wildfires burning throughout California to refill prescriptions and access employee assistance and behavioral health programs. In addition, the company has temporarily lifted some medical and dental policies for members to help them access care in the fire impacted counties of Butte, Kern, Mendocino, Monterey, Santa Barbara, Shasta and Trinity where many people have been evacuated from their homes and one medical facility has been closed.

Aetna members who have been affected by the disaster and need help finding care or have lost or left their ID cards behind in an evacuation can reach Aetna at the following toll-free telephone numbers:

Aetna Member Services: 1-800-443-AETNA (1-800-443-2386)
Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX (1-866-782-2779)
Aetna Pharmacy Home Delivery Customer Service: 1-866-612-3862 or
Aetna Employee Assistance Program: 1-888-AETNA-EAP (1-888-238-6232
Aetna Dental: 1-877-238-6200

“Our deepest concern and sympathies go out to those impacted by the fast-burning fires in California,” said Aetna Chairman and CEO Ronald A. Williams. “Our focus is on helping our members get the care they need, recognizing that many may have been evacuated from their homes and may not be able to use their usual pharmacies, physicians and hospitals.”

Aetna members in areas affected by the California wildfires may refill their prescriptions early, if needed, and those who use Aetna’s mail-order pharmacy can receive a prescription at an alternate delivery location or refill a prescription that may have been lost, damaged or destroyed by fire.

Aetna Behavioral Health is offering its Employee Assistance Program resources to all Aetna plan sponsors, regardless of whether or not they are Aetna EAP customers, during this time of need. Aetna members can contact Aetna EAP 24/7 for telephonic consultation, referrals or general information such as areas affected by the fires, shelters and government resources.

Aetna’s EAP professionals have experience dealing with traumatic events and are available to help. Consultation and other support are available for plan sponsors as they welcome employees back to work.

Impacted Aetna members can seek urgent or emergency care anywhere, as needed. Aetna is monitoring the impact of the fires on its network providers and working closely with its participating network providers, and will make further modifications to its policies as necessary to ensure members have access to care. Aetna will also adjust its policies to comply with any local, state or federal disaster executive orders or regulations issued related to these catastrophic events.

To help life, disability and long-term care members in the affected areas, Aetna is extending deadlines for filing claims, and modifying procedures such as those for collecting evidence of insurability.


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