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Waste Management Selects SAP Safe Passage Program


Waste Management Turns to SAP to Transform Its Customer and Revenue Management Requirements

NEWTOWN SQUARE, Pa. - December 15, 2005 - SAP AG (NYSE: SAP) today announced that it has entered into an agreement with Waste Management, Inc. (NYSE: WMI), the leading provider of comprehensive waste and environmental services in North America, to transform Waste Management’s customer and revenue management needs by transitioning its software solution environment to mySAP™ Business Suite.

Waste Management joins a growing list of companies that are leveraging the SAP Safe Passage program—a tailored package of solutions, technology and incentives—to migrate to SAP, the world’s leading and most experienced business software solution provider. Waste Management becomes SAP’s flagship U.S.-based waste and recycling customer, joining more than 50 waste and recycling customers throughout the world.

The SAP Safe Passage program will enable Waste Management to focus on streamlining its customer care and billing functions to increase revenue, improve customer satisfaction and enhance its competitiveness. Waste Management plans to use SAP® solutions for container management, waste logistics and on-board computing to achieve operational excellence and to allow employees to focus on their most strategic issues. Waste Management has also selected SAP Managed Services to host the implementation of its mySAP Business Suite solution.

“We are committed to building a strong relationship to help Waste Management realize its strategic objectives and execute on its mission of providing superior services to its more than 22 million customers in North America,” said Bill McDermott, president and CEO, SAP America, Inc. “Customers have a mandate to grow their businesses today. The SAP Safe Passage program provides companies with a proven and affordable road map to protect their current investments and to begin the process of innovating their businesses today. We are entirely focused on delivering value to our customers now and are not distracted by the challenges of integrating multiple code bases and employee organizations.”

About SAP
SAP is the world’s leading provider of business software solutions*. Today, more than 29,800 customers in over 120 countries run more than 100,600 installations of SAP® software—from distinct solutions addressing the needs of small and midsize enterprises to suite solutions for global organizations. Powered by the SAP NetWeaver® platform to drive innovation and enable business change, mySAP™ Business Suite solutions are helping enterprises around the world improve customer relationships, enhance partner collaboration and create efficiencies across their supply chains and business operations. SAP industry solutions support the unique business processes of more than 25 industry segments, including high tech, retail, public sector and financial services. With subsidiaries in more than 50 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE under the symbol “SAP.” (Additional information at

(*) SAP defines business software solutions as comprising enterprise resource planning and related software solutions such as supply chain management, customer relationship management, product life-cycle management and supplier relationship management.

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