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Cisco Makes Partner Deployments of Advanced Technologies Simpler and Faster


Cisco Steps to Success Improves Customer Satisfaction

SAN JOSE, Calif., December 14, 2005 - Cisco Systems® today announced the Cisco® Steps to Success enhanced Web portal, designed to enable productivity of resellers and distributors, and channel partners. More than 50 percent of channel partners using the portal surveyed cite increased customer satisfaction as a benefit and 60 percent say they experience shorter deployments and increased productivity by incorporating Steps to Success into their advanced technology practices.

Steps to Success provides Cisco knowledge, tools, best practices, and templates for Cisco channel partners worldwide to use in the planning and deployment of Cisco advanced technologies. Portal features include extensive search capabilities to quickly locate the necessary information, content refresh capabilities, customizable modules based on user needs and immediate chat and phone support.

“After using Steps to Success, we deployed a Cisco CallManager handset rollout that took over a week less than originally estimated. Using the tools provided, we have been able to increase our installation and integration speed, to track and manage project problems more efficiently, and to increase overall customer satisfaction,” said Amy McKeown, account manager, VC3, Inc. “Cisco’s Step to Success has improved my team’s skills, leading to smoother deployments that have fewer last-minute changes.”

Steps to Success integrates Cisco Lifecycle Services activities with partner-specific sales administration tasks to provide a step-by-step resource for selling, delivering and supporting Cisco technologies. The Cisco Lifecycle Services approach outlines the critical tasks required throughout the technology lifecycle (prepare, plan, design, implement, operate and optimize) to complete a successful customer engagement. The detailed Cisco lifecycle methodology is based on Cisco research and development as well as knowledge gathered from successful Cisco solution engagements.

“Steps to Success was created to provide a framework of best practices and intellectual property for partners to deliver successful solutions to Cisco end customers,” said Karl Meulema, vice president, Cisco Services Marketing and Channels. “Beginning with our Cisco Call Manager product, Steps to Success has now evolved to include full lifecycle services for the entire voice, security, wireless and optical portfolios, focusing on enabling worldwide partner services growth and productivity.”

To learn more about Steps to Success and to access the new portal, visit:

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Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. This document is Cisco Public Information.


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