Vector Networks Adds Web-based Issue Tracker to its IT Asset Management Solution Family
June 25, 2008 – Atlanta, Montreal and Sheffield (UK) - Vector Networks today announced the introduction of a family of Web-based business process and issue tracking solutions under the Vector Issue Tracker label.
Vector Issue Tracker incorporates a core issue tracking and escalation engine, together with a family of templates which provide data views and workflows tailored to match frequently demanded requirements. Examples are –
• Customer (end-user) Support
• Partner (VAR, Service Provider etc) Support
• Software Change Management
• Corporate Governance procedures
• Rectification Management
• Inventory Tracking
With IT asset management becoming more seamlessly integrated into overall business management, Vector field engineers were finding that customers had a need to layer the capabilities of Issue Tracker onto their Vector IT Asset Management installations.
The technology of Vector Issue Tracker will be familiar to users of Vector’s existing HelpDesk IT support solution. Both are based on the proven Census Issue Tracking engine of Vector’s Metaquest subsidiary. With a diverse multi-national customer base, Census has evolved important integration features, such as Active Directory integration, email integration, team working and Service Level Agreement support.
The definition and provision of the Vector Issue Tracker templates capitalises on several years of experience of supplying Census into the areas of requirement listed above. The Census brand-name will be progressively retired, and replaced by the expanded Vector Issue Tracker range. The change places the business process management capabilities evolved in Census at the heart of Vector’s product strategy going forward.
About Vector Networks
Based in Atlanta, GA, Vector Networks specialises in solutions for desktop asset and service management. Its PC-Duo brand is synonymous with high-quality enterprise-grade remote control. Vector Networks solutions have been installed and supported in over 20 countries since the company’s inception 15 years ago. With development teams in Montreal and Russia, and a highly mobile sales and support team, the company understands the needs and challenges of multi-site organisations. Vector recently became an Integration Partner for the application streaming and virtualization products of Endeavors Technologies Inc (www.endeavors.com).
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