Delta Offers Select Customers Rebates on Second Checked Bag Fee
ATLANTA.–Delta Air Lines (NYSE: DAL) today announced it will offer a rebate of the new $25 fee for checking a second bag to customers who purchased tickets from Delta prior to April 9, 2008 and traveled on or after May 5. Customers wishing to request a rebate should complete the form at delta.com/bagfee. Rebates are limited to $25 per passenger, per flight.
Under Delta’s contract of carriage, the baggage rules in effect on the date a passenger’s travel begins are the rules that apply to that passenger’s transportation on Delta. In response to customer feedback and as a matter of goodwill, Delta has decided to make a one-time exception to the rules established in its contract of carriage by offering rebates of the second checked bag fee to those passengers who purchased tickets before this new fee was announced on delta.com.
Like many airlines, Delta has responded to skyrocketing fuel prices in recent months with a number of initiatives, including increased fees for certain optional services provided in connection with air transportation. On April 9, 2008 Delta posted on its Web site information regarding a new $25 charge for checking a second bag beginning May 5, 2008.
The $25 fee for a second checked bag continues to apply for all tickets purchased on or after April 9. Complete information about Delta’s baggage policies and fees is available at delta.com.
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